Admin Assistant Mental Health
Resume:
Shana Moseley
************@*****.*** 203-***-**** New Haven, CT
SUMMARY
Seasoned professional with 10 years of experience in healthcare support roles, adept at patient scheduling and data management. Excelled in roles requiring exceptional communication, problem-solving, and customer service skills. Seeking a Customer Service position to leverage extensive background in patient coordination and support. WORK EXPERIENCE
Continuum of Care, Inc. New Haven,Ct
Wellness Support Staff Dec 2023 - Present
• Provide comprehensive support to clients with mental health challenges, facilitating wellness activities and coordinating with healthcare professionals to ensure the delivery of personalized care plans at Continum of Care, Inc.
E.D. CAT, Bridgeport Campus Bridgeport, CT
Scan Tech Assistant Feb 2024 - Present
• Prepare CAT Scan tables and transport and prep patients for testing, ensuring comfort and safety while verifying patient information for accuracy.
• Provide support to the CAT Scan Technologist, facilitating efficient workflow and patient care through effective communication and paperwork management.
• Exercise leadership skills to identify operational issues and contribute solutions, while developing expertise in data entry, analysis, and reporting processes.
Yale University New Haven, CT
Scheduler Aug 2022 - Present
• Coordinate patient appointment scheduling, manage conflicts, and communicate schedule changes to ensure efficient calendar management.
• Prioritize appointment urgencies to facilitate timely rescheduling and optimize departmental workflow.
• Develop and maintain monthly provider master schedules and clinic calendars, incorporating modifications as necessary.
• Oversee patient information updates, insurance verification, and initiation of the billing process, coordinating surgical dates and associated exams.
Yale New Haven Hospital Bridgeport Hospital
Observation Association -BH PEDIATRICS Mar 2023 - Feb 2024
• Conducted continuous, comprehensive monitoring of pediatric patients in the Behavioral Health unit at Yale New Haven Hospital, ensuring a safe and supportive environment for patient care.
• Collaborated closely with pediatric nurses and physicians to report any changes in patient behavior or condition, facilitating timely interventions and treatment adjustments.
• Assisted in the implementation of individualized care plans for pediatric patients, contributing to their emotional and physical well-being during hospital stays.
• Provided compassionate support and assistance to pediatric patients and their families, helping to ease the stress associated with hospitalization and treatment.
• Maintained accurate and detailed observation records, documenting patient interactions and progress to support healthcare team decisions and continuity of care.
• Participated in multidisciplinary team meetings, offering insights from observations to improve patient care strategies and outcomes.
• Adhered to hospital protocols and policies regarding patient privacy and confidentiality, ensuring the highest standards of ethical conduct.
• Engaged in ongoing professional development to stay current with best practices in pediatric behavioral health care and patient observation techniques.
Infusion New Haven, CT
Business Associate Sep 2021 - Aug 2022
• Managed effective communication with nurse coordinators, ensuring seamless coordination of patient care within specialized treatment programs.
• Enhanced patient experience by facilitating both healthcare exam scheduling and accommodation arrangements, streamlining the logistical process.
• Conducted operational reviews to identify and implement process improvements, optimizing program efficiency. Barnard School Based Clinic New Haven, CT
Clinical Services Facilitator Sep 2020 - Sep 2021
• Facilitated patient scheduling across multiple imaging sites, ensuring efficient workflow and adherence to regulatory compliance standards.
• Enhanced patient satisfaction through exceptional customer service and effective management of personal information disposal and document control.
• Streamlined administrative processes by integrating Google Calendar and Outlook, contributing to the organization of schedules, meetings, and project management activities. Yale New Haven Health System New Haven, CT
Breast Imaging Technician Associate Jan 2018 - Sep 2020
• Coordinated mammography appointments and ensured accurate preparation of procedural documentation to facilitate seamless clinical operations.
• Managed the organization of patient records, including the upload and labeling of imaging files, contributing to the maintenance of high-quality patient care standards.
• Assisted in the creation and refinement of presentations and reports, and meticulously proofread correspondence to uphold professional communication within the department. Bridgeport Campus Bridgeport, AL
Patient Escort May 2014 - May 2017
• Facilitated patient mobility by providing courteous transfer assistance and collaborating with medical staff to ensure adherence to standard operating procedures.
• Maintained a safe and hygienic environment by diligently cleaning equipment and assisting with the lifting and handling of patients.
• Protected patient privacy by strictly adhering to confidentiality protocols and promoting awareness among patients and families regarding health information security. EDUCATION
Charter Oak State College
Associate of Science, General Studies
New Britain, CT
May 2021
SKILLS
Microsoft Word • Outlook • Excel • PowerPoint • Google Calendar • Infor • Windows Operating Systems • Workday
• Schedule Coordination • Medical Terminology • Medical Billing • Customer Service • Data Entry • Documentation Expertise • Order Processing • Patient Registration • Clerical Support • Telephone Management
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