Data Entry Clerk

Hi, I'm Susan Boyd.

502-***-**** ***********@*****.*** Frankfort, KY 40601

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SUMMARY

• Basic Math

• Organization and Time Management

• Training & Development

• Customer Relations

• Project Planning

• Task Prioritization

• Microsoft Word

• Data Entry

• Decision-Making

• Calm Under Pressure

• Collaboration

• Attention to Detail

SKILLS

Unemployment Tax Auditor 01/1998 - 03/2021

Commowealth of Kentucky Bowling Green, KY

• Identified discrepancies in accounting records related to taxes owed or overpaid.

• Investigated potential non-compliance issues and recommended corrective action.

• Negotiated payment plans with delinquent taxpayers to resolve outstanding balances.

• Provided guidance on tax regulations and procedures to clients and colleagues.

• Researched complex tax issues using appropriate resources such as the Internal Revenue Code and other relevant materials.

• Evaluated taxpayer accounts to determine eligibility for specific deductions or credits.

• Advised clients on how to minimize their future tax liabilities through strategic planning techniques.

• Drafted correspondence outlining audit results and any necessary adjustments or corrections needed by the taxpayer.

• Maintained up-to-date knowledge of changing tax codes, policies, and regulations.

• Participated in meetings with taxpayers to discuss proposed assessments or other matters.

• Organized files containing documents related to individual cases under audit.

• Monitored deadlines associated with filing extensions, appeals, payments.

• Compiled detailed reports of audit findings to discuss with supervisor.

• Created affidavits to certify delinquent accounts for collection or correction from proper authority.

• Testified at tax hearings to give testimony regarding audit work performed.

• Delivered superior level of customer service to small business clients. EXPERIENCE

BBA: Business Administration With An Emphasis in Acct 07/1997 Eastern Kentucky University, Richmond, KY

EDUCATION AND

TRAINING

CERTIFICATIONS • CPA License from 2002 - 2012

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