Customer Service School District

Donna M Jones

**** ********** **** #*** **********, CA 95823

Phone: 916-***-****

OBJECTIVE

To secure a position where I can utilize my present skills, written as well as verbal, and apply my abilities to serve the needs of my employer and their clients. QUALIFICATIONS

• Experienced in working in a high production environment

• Excellent organizational skills coupled with effective communication skills

• Work well independently while under pressure to meet demanding goals and deadlines

WORK HISTORY

Elk Grove Unified School District

Fiscal Technician – December 2009 – August 2022

Demonstrate strong analytical skills of purchase requisitions, vendor quotes accurate data entry, Provide excellent customer service, Establish and maintain accurate records, process teacher travel and field trip request paperwork, responsible for auditing and reconciling budget reports, make arithmetical calculations with speed and accuracy, analyze large volumes of time cards and coding for payroll processing, maintain cooperative working relationships both internally and externally in order to meet school district and state required deadlines in order to remain in compliance. Twin Rivers Unified School District

Payroll Technician - Aug 2007 – December 2009

Customer Service Process payroll for Certificated, Classified and Substitute employees, calculation of monthly contract pay, reference all necessary salary schedules and other documentation for accurate processing of pay, responsible for high call volume to resolve payroll inquiries, managed a four school district merge while providing and understanding of all four different school district employees types, analyze all payroll contracts and guidelines for accurate payroll reporting, monitored mandatory deduction accounts in order to reconcile monthly reports.

Health Net - MHN

Medical Claims Examiner IV - July 2006 – Aug 2007

Examining 140-150 claims daily according to the appropriate mental health policies and procedural guide lines ensure system data accurately reflects submitted billing information, knowledge of CPT, ICD-9 coding and UB92-04 forms, financial claims processing, multi-task between systems with internet/intranet base for authorizations and research purposes while providing customer service to our clients. EDUCATION

University of Pheonix 2001’ Worker’s Compensation Certification