Customer Service Technical Support

Tosha Mott

+1-812-***-**** *******@*****.*** Norton MA

SUMMARY

Dynamic professional with a proven track record at Lowes, adept in operations and customer service. Excelled in roles requiring technical support and inventory management, significantly enhancing team efficiency and compliance. Skilled in training and law enforcement, demonstrating exceptional time management and security acumen. Achieved notable improvements in quality inspection and loss prevention. ABILITY SUMMARY

Inventory

Operations

Training

Payroll

Scheduling

Algebra

Technical Support

IT Support

Law Enforcement

Loss Prevention

Dispatching

Customer service

Quality inspection

Microsoft Windows

Security

Anatomy knowledge

Time management

Merchandising

EXPERIENCE

Merchandising Service Manager, Lowes, February 2018-May 2022 Clarksville, IN

Had a team of 11 over servicing, and resets, communication with vendors and merchants, payroll, scheduling, hiring, Merchandising, Reporting to corporate, receiving direction from corporate, communicating with store leadership teams needs of the store and customer Operating power equipment, down stocking, validating work of team members, decorating store for holidays, maintain a clean, safe work environment for staff, and customers And providing excellent customer service

Updated and maintained service records and documentation for compliance and quality assurance.

Created detailed reports on service activities for senior management review. Interviewed prospective employees and provided input to HR on hiring decisions. Recruited and trained new employees to meet job requirements. Correctional Officer/ Youth Development specialist, Indiana Department Of Corrections, August 2014-August 2017

Indianapolis, IN

Safety and security of facility, to observe and document behavior, and progress To assist in rehabilitation, maintain order in facility, assist supervisors with security related operations, escort offenders, assist in identifying offender treatment Maintain records and write reports on offender movement, remain alert, counsel offenders, follow and insure compliance

Assign offender daily jobs, and supervise while they are working In Juvenile facility would get the girls to school and monitor halls and class, took the girls to Recreation and lunch, made sure they cleaned their rooms, and day room, took them to lunch, monitored assisted with all movement and activities Support Team Member, Lowes Distribution, January 2013-August 2014 North Vernon, IN

My exact title was Problem Resolution

Team members have problems with their hand held devices and I resolve them I make sure items go to proper stores

Resolve stray freight issues

I reprint and throw boxes from one line to another that have damaged tags Inspection, June 2006-June 2011

Ghent, KY

Measure, gauge material

Inspect for flaws, determine cause, record data, and inform supervisor I maintained for computers

One that was a camera, one that I recorded data on, one that informed me of temperatures and movement on the line, and one that I used to record major damage on EDUCATION

Associate

Correctional Officer, Criminal Justice, Madison IN June 2015 Correctional Officer

Criminal Justice, Preservice Academy, September 2014 High School Diploma

Madison Consolidated High School, Madison IN June 2000 Some College (No Degree)

Associates in Science, Ivy Tech Community College, Madison IN Communication 102

English 111

Ivyt 120

Anatomy and Physiology 1

Anatomy and Physiology 2

Advanced Anatomy and Physiology

College Algebra

Psychology 101

Drugs and Human Behavior

Abnormal Psychology

Medical Terminology

Biology

Microbiology 1

Health and Wellness

GPA: 3.0

Can provide transcripts upon request

2012 - Dean's List

CERTIFICATIONS AND LICENSES

First Aid Certification

CPR Certification

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