Front Desk Agent

Aimee Spaulding

*****.*****.*********@*****.*** 317-***-**** Indianapolis, Indiana linkedin.com/in/aimee-spaulding

Objective

I am an inspiring event planner with seven years of hospitality experience. Skillful at planning, efficient data, meeting guests expectations and problem solving. It is my personal pleasure to provide exceptional service. I am eager to broaden my horizons and gain insights in the hospitality industry utilizing my academic culinary arts and event planning accomplishments.

Education

Ball State University Muncie, IN December 2023

●Bachelors of Applied Sciences in Hospitality Innovation and Leadership

●GPA: 3.40/4.0; Earned BSU’s Miller College of Business Deans’ List

IvyTech Community College Indianapolis, IN December 2021

●Associate of Science in Hospitality Management GPA: 3.20/4.0

Work Experience

Courtyard\Springhill Suites Hotel Indianapolis, Indiana

Front Desk Agent January 2024- Present

●Assisting with guest complaints, payments, and reservations

●Implementing guest relations

●Answering the phone at the front desk to respond to current and prospective guests needs

Ball State L.A. Pittenger Student Center Muncie, Indiana

Student Activities and Events Set-Up August 2022- December 2023

●Furniture and AV services execution utilizing predetermined floor plans

●Facilitated opening and closing procedures with staff

●Effective staff communicator and facilities organization

Westminster Village Lawrence, Indiana

Activity Assistant November 2021- June 2022

●Organized interactive and creative activities/parties for residents

●Planned a sufficient amount food, drinks, and disposable tableware

●Safely escorted residents and family members to personal and tenant activities

Dairy Queen Cumberland, Indiana

Manager December 2016- April 2021

●Prepared food and dairy novelties

●Assured consistent quality and service to customers

●Completed money transactions

Skills

Quality Guest Service and facility cleanliness

Safe food preparation and handling

Certificates Exceptional Customer Service for seven consecutive years

ServSafe Certificate (2024)

Leadership Academic Honors Certificate from Ball State University

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