Customer Service Representative

**/**** - **/**** ******** Service Representative

Tata Consulting Services, Dallas, TX

Tata Consulting Services Dallas, TX 75038 Customer Service Representative Sept 2021-Present To obtain a position in your company where my experience and expertise can be used for further growth. • Use exceptional customer service and interpersonal skills to answer calls regarding retirement, life and accidental products

• Identify customer needs and provide personalized service to ensure positive and meaningful outcomes • Achieve department metrics and expectations • Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues • Locate/research information using multiple systems/technologies 08/2020 - 03/2021 Customer Service Representative

Robert Half Staffing, Irving, TX

Robert Half Staffing Irving, TX 75038 Customer Service Representative Aug 2020- Mar 2021 Hudson Group

04/2014 - 03/2020 Supervisor/Kitchen/Baker

Hudson Group, Irving, TX

Dallas, Lovefield Airport 75235 Commissary Kitchen/Baker Apr.2014-March 2020 I supervised the kitchen staff of 8+ employees. I reported to the manager. I also assted staff with food prep and merchandising for outgoing food. I created weekly work schedules and assisted with inventory. I assisted with created new food items and representing new ideas for various stores in the airport. 10/2013 - 11/2014 Mail Processor & Scanner

Staffmark Staffing Agency, Lewisville, TX

Staffmark Staffing Agency Lewisville, TX 75067 Warehouse Employment Mail Processor & Scanner Oct. 2013-Nov. 2014 • Validated incoming and outgoing packages. • Reorganized outgoing packages for shipment. • Massive Quality Control responsibilities including Data Entry. • Trained new employees on how to scan products and how to process mail. • Designated proper labeling for mail and packages.

11/2012 - 08/2013 Quality Control Clerk

Universal Staffing Agency, Dallas, TX

Universal Staffing Agency Dallas, TX 75234 Quality Control Clerk Nov. 2012-Aug. 2013 • Responsible for high volume quality control of incoming and outgoing packages • Accurately performed data entry tasks in computer to locate items for shipment. • High volume of manual data entry and packaging pallets for shipment. • Promote long-term goal of customer's loyalty and satisfaction. 02/2001 - 10/2012 Cafeteria Manager/Kitchen Assistant Carrollton Farmers Branch Independent School District, Carrollton, TX Carrollton Farmers Branch Independent School District Carrollton, TX 75006 Cafeteria Manager/Kitchen Assistant Feb. 2001-Oct. 2012 • Organized various school cafeterias within the district. • Identified cafeteria problems and implemented solutions for them. • Trained employees on how to utilize kitchen equipment and the KIMA BUTTS

3716 BLOCK DR APT, 2197

IRVING, TX 75038-6876

Phone: 469-***-****

Email: ****.********@*****.***

Employment History

cash machine. • Implemented the meals collection system to ensure all regulations are enforced. • Promoted customer service relationships among students and cafeteria staff in a diversified environment.

Liberal Arts Studies

Associate's Degree

Northlake College, TX

Secretarial Studies

Associate's Degree

Interboro Institute, TX

Education History

Occupational Licenses, Certificates and Training

Detailed References

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