Human Resources Customer Service
Resume:
.
.
Louisburg, NC *****
***********@******.***
JERRELL WEBB
SUMMARY
Human resources professional with 7 years of experience in HR operations, including employee relations, organizational structuring, and policy development. Skilled in benefits administration and legal compliance. Known for a friendly demeanor and strong problem-solving, conflict management, and organizational skills. Successfully managed high- performing teams through recruitment, training, and performance evaluation. Collaborated with senior managers to achieve organizational goals. Passionate about creating a positive work environment and fostering strong relationships with employees and stakeholders. SKILLS
• Human Resources
• Payroll Processing
• Account Reconciliation
• Training and Coaching
• Scheduling and Calendar
Management
• Customer Service
• Staff Management
EXPERIENCE
EMPLOYEE EXPERIENCE ASSOCIATE -
Merz Aesthetics Raleigh, NC 6- Month Contract July 2024 - Current
• Provide concierge services, both internal and external, to all who approach the front desk.
• Overseeing the upkeep of amenities including the cafe, meeting rooms, and restrooms.
• Ensuring that all mail and deliveries are properly routed to the appropriate individuals and destinations.
• Support Talent Acquisition ensuring candidates are greeted and ready for their interviews.
• Create and manage issue badges with designated security clearances, including the ability to deactivate and recover badges as needed. OFFICE MANAGER
Computerized Tax Service Myrtle Beach, SC 6- Month Contract January 2024 - June 2024
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Reviewed employee performance and provided ongoing feedback and
.
.
coaching to drive performance improvement.
• Recruited and trained new employees to meet job requirements.
• Handled scheduling and managed timely and effective allocation of resources and calendars.
• Administered payroll and maintained proper documentation of employee personnel.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Ordered supplies and equipment to maintain adequate inventory levels.
• Developed and implemented office policies and procedures. BILLING SPECIALIST
Brown Integrated Logistics Raleigh, NC November 2022 - December 2023
• Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Monitored accounts receivable activity to ensure timely payment of invoices.
• Maintained accurate records of collections, adjustments and denials in the system.
• Managed all payments processing, invoicing and collections tasks. GUEST SERVICE MANAGER/HR MANAGER
Lowes Foods Raleigh, NC October 2005 - September 2023
• Assisted in the recruitment, training and management of Guest Service staff.
• Oversaw recruiting, interviews and new employee hiring.
• Recruited applicants for vacancies to fill open positions with qualified staff.
• Recruited new employees and built relationships, driving visibility.
• Provided HR consultation services to leadership and department heads.
• Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
• Developed employee orientation and training programs for new hires.
• Scheduled random drug testing for employees to diminish regularity risks.
• Monitored customer service operations to ensure quality standards were met.
• Ensured compliance with relevant policies, procedures and regulations regarding guest services.
• Gathered feedback from customers through surveys or other methods to measure satisfaction levels.
• Prepared weekly schedules for all guest service personnel.
.
.
Contact this candidate