Customer Service Research Project

Anthony Jnr Mifetoo

+1-413-***-**** **********@*****.*** 11 Brown Street East Hartford Connecticut LinkedIn: https://www.linkedin.com/in/anthony-mifetoo-jnr-5897b9136 PERSONAL STATEMENT

I am an analytical and highly skilled professional with 4+ years combined experience from Finance & Investment, Marketing and Consulting with extensive well-developed interpersonal skills.I am a confident, vigorous, assertive team player with exceptional analytical, problem solving and listening skills as well as proven ability to deliver results within a fast paced and adjustable business environment.

EDUCATION AND QUALIFICATION

● University of Dundee - MSc Finance & Risk : (September 2022- November 2023) Research Project : An Assessment of Interest Rates Performance In A Period of Uncertainty Within Europe in the Era Post Covid and Ukraine-Russia Crisis: A Case Study of Balkan States

● University of Ghana - BSc Business Administration, Banking & Finance :( August 2015- May 2019 ) Research Project : Determinants of the differences in the Risk Premiums Charged by Banks : A Case Study of Nine Banks in Ghana

AREAS OF EXPERTISE & SKILLS

● Time Management

● Effective Communicator

● Contract Negotiation Skills

● Market Research

● Investment Appraisals

● Analytical Skills & Tools

● Microsoft Suite

● Financial Modeling

PROFESSIONAL EXPERIENCE

Lidl UK November 2023- June 2024

Customer Service Assistant

Key Tasks & Achievements :

● Receive and process cash, card, and alternative payment transactions accurately and efficiently to enhance revenue maximization at the store by 7.3%

● Resolve customer complaints or issues regarding transactions promptly and courteously improve customer satisfaction

& experience with an overall 4.2 on customer service feedback

● Work collaboratively with colleagues in promoting sales by 6% and contribute meaningfully to reduce inventory loss from 1.76 to 1.17

Ghana Invest May 2023 - August 2023

Interim Consultant

Key Tasks & Achievements :

● Assisted and Consulted on raising equity capital from various institutional and private investors

● Collaboration with my team to develop a strategic business plan and valuation for Ghana Invest McDonalds November 2022- May 2023

Customer Service Assistant

Key Tasks & Achievements:

● Collaborated with my team to improved CSAT of the restaurant from 67% to 78% within a six months period

● Nominated for Monthly Heroes contributed for designing fundraising schemes towards charities Impact Fund for African Creatives August 2021- October 2022 Investment Analyst

Key Tasks & Achievements:

● Analyzed over 85 proposed business plans and pitch decks from various fund applicants, assessed various companies potential and attractiveness based on company’s growth strategy, historical data and current positioning

● Draft and lead, proposed over 25 investment memos translating into 3 terms sheet of various companies and their shareholder proposal submitted for acquisitions

● Prepare and drafted various alternative investment management fund class proposals for capital financing from institutional investors including drafting detailed proposal towards the African Development Bank for the implementation of Fashionomics with a value of $12 million which eventually got shortlisted for fund management

● Lead a negotiations team for the acquisition of shares in Amaka Studios from fund application to closing the deal

● Conducted or performance various risk analysis and due diligence on internal projects, clients, applicants and transactional deals towards potential and ongoing projects and made a record number of recommendations including unearth fraudulent misrepresentation

● Assisted development of various administrative and operational process as part of increasing organizational efficiency through innovative solution tailored to meet the organizational strategic goals and objective increasing profitability by 12%

Annan Capital Partners October 2020- August 2021

Business Analyst

Key Tasks & Achievements :

● Managed consultation on various clients-oriented projects and providing advisory towards deal structuring and preparing a business towards securing funding as part of the consulting arm of the company in a textile project with a value of $5 million dollars, two movie productive with $500,000 with a collaboration with the National Film Authority of Ghana

● Developed a business plan and financial forecast for a real estate company translating to a client’s company growth of 5.6%

● Improved a cost management structures and reporting through technological advancement with the aim of reducing operational cost from 43% to 38% within a single year 2021

● Supported in the development and creation of external communications for marketing and public relations communication with specific focus on handling newsletters targeted over 8000 subscribers and bounce rate of 6.1% Standard Bank Group ( Stanbic Bank Ghana ) September 2019- September 2020 Office Assistant

Key Tasks & Achievements :

● Preparing Payment Vouchers,mitigated errors by maintaining consistent and accurate documentation of the bank’s transactions and supporting preparation of financial reports for the Marketing department with the aim

● Tracking of payment for Sponsorships towards Corporate Social Responsibility and Public relations management and assisted in the implementation of sponsored programs and projects thus projecting the brand of the bank

● Data analysis and insight on various projects including customer demographics and feedback targeted specific projects including Students and Nurses as part of an ecosystem management

● Supported in drafting internal communications including internally on the bank’s internal events as part of coverage covered for internal distribution within a record time of between 12-18 hours

● Provide Internal updates on various metrics and statistics regarding marketing of products and service on monthly basis as part of the KPIs measures

CERTIFICATION PROGRAMS

● Certificate in Corporate Finance Fundamentals - Corporate Finance Institute (2019)

● Spreadsheet Formulas for Finance- Corporate Finance Institute (2020)

● Negotiation fundamentals: Essec Business School ( 2021) PROFESSIONAL DEVELOPMENT

● Association of Chartered Certified Accountants - ACCA Qualification (Stage 2 - 2025) KEY INTEREST & HOBBIES

● Reading Finance Marketing and Political Literature : Books & Articles

● Listening to various Podcast on finance and personal developments

● Product Development towards Environmental Sustainable Goals

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