Information Technology Customer Service
Resume:
Er’Rique Joseph
**** ******* **. *** ***, Memphis, TN, 38119 (662) - 688-3003 ************@*****.*** Linkedin
Objective: Seeking a career in informational support and technical customer support. I have a strong foundation in information technology and mainframe programming, as well as on hand experience in technical customer and generalized customer service. I am a hardworking, adaptive team player, who enjoys listening, learning, and aspiring to new heights in my life and career.
Education
Talladega College Talladega, AL
Bachelor’s of Arts, Computer Science, May 2024 Cumulative GPA: 3.4/4.0
●1x President’s List
●2x Dean’s List
●2x Honors List
●1x Presidential Honor Society
Work Experience
AutoZone’s Store Support Center Memphis, TN
Contractor/Systems Analyst/Help Desk July 2024 - Present
●provide sign off to the TMO tech as well as obtain from the tech the SIM number for the legacy carrier. The SIM number for the legacy carrier needs to be logged for disconnection purposes from another team.
●validate wireless metrics (loss, latency and jitter) of the TMO SIM and make a determination if these meet or exceed pre-defined standards. These metrics will be logged in a tracking spreadsheet.
●validate with the TMO technician the CradlePoint MAC address and make updates / changes as necessary in the CradlePoint management platform (NetCloud Manager)
Amazon XL Fulfillment Warehouse Byhalia, MS
Inbound stower June 2024-Nov 2024
●Picking, scanning and placing items into storage shelves in a fast and efficient manner while using a Forklift or pallet driver.
●Responsible for storing merchandise in assorted size bins, to be pulled for fulfillment of orders.
●enhanced interfaces and technology-driven features to sort and scan products. Once they place items into inventory racks, they are made available for customers to purchase on our website.
IT Intern at Talladega College Talladega, AL
Information Technology Feb 2024 - May 2024
●Provide prompt technical support to end-users by efficiently resolving hardware and software issues, leading to minimal downtime and maximal user productivity.
●Effectively document and track support requests using ticketing systems, maintaining accurate records of troubleshooting steps and solutions for future reference and knowledge base enrichment.
●Collaborate with cross-functional IT teams to resolve complex technical challenges, demonstrating strong teamwork and communication skills in a fast-paced, user-centric environment.
Walmart Grenada, MS
Cart Attendant Apr 2023 - Aug 2023
●Gather carts from the parking lot, operated equipment to move carts from the parking lot to inside the store.
●Ensure customers to have a great first and last impression of our stores
●Maintain sanitation and cleanliness of the shopping carts, Required a positive attitude in all weather conditions.
Honda Development & Manufacturing of America, LLC Lincoln, AL
Assembly Line Worker Jan 2023 - Apr 2023
●Develop, Manage, and implement established evaluation flow for investment projects to accomplish business plan targets.
●Share engineering technical knowledge and change points through verbal and written information to all internal and external customers to strengthen department and plant characteristics.
●Become a subject matter expert to research applications, introduce new technologies, and obtain associate technical training to drive continuous process improvements.
Skills
Advanced in Communication, Customer Service, Adaptability, Command Prompt, Powershell, Terminal, SuperPuTTY, PuTTY, Installing Hardware and Software, Analyzing Data, Networking, Microsoft Word, Outlook, Excel, Access, Powerpoint, Mainframe Programming, Control Flow, Multitasking, Troubleshooting, Terminating, Configuring
Certifications
PCAP- Programming Essentials in Python: Issued on Dec 08, 2023
Networking Essentials: Issued on Dec 08, 2023
IBM- Getting Started with Threat Intelligence and Hunting: Issued on October 13, 2023
Interskill - Mainframe Application Programmer - Db2 V12 Programming - Experienced: Issued on May 05, 2023
Interskill - Mainframe Application Programmer - Db2 V12 SQL Coding: Issued on May 05, 2023
Interskill - Mainframe Operator - Db2 V12 Operations: Issued on May 02, 2023
Interskill - Mainframe Application Programmer - Programming Tools- z/OS Connect Enterprise Edition- Experienced: Issued on May 01, 2023
References
Jennifer Curl
Huntsville, AL
IT Support Supervisor at Talladega College
********.****@*********.***
Anthony Morris
Talladega, AL
Computer Science Advisor at Talladega College
*******@*********.***
Jerry Aycock
Memphis, TN
Autozone IT Support Manager at Autozone Headquarters Store Support Center
*****.******@********.***
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