Customer Service Winston Salem

Professional Experience

Sam’s Club – Winston Salem, NC (Sales Associate)

September 2023 – September 2024

Delivered exceptional customer service by assisting members with product selection and inquiries.

Organized and maintained merchandise displays to optimize store appearance and sales.

Processed transactions efficiently, ensuring accuracy and satisfaction. Collaborated with team members to meet sales targets and enhance customer experiences.

Hardee’s – Winston Salem, NC (Shift Leader)

May 2022 – August 2023

Supervised daily operations and ensured adherence to company standards and policies.

Trained and mentored team members, improving productivity and service quality.

Handled inventory management, scheduling, and shift delegation to maintain efficiency.

Resolved customer concerns promptly, fostering positive relationships and repeat business.

Cognizant – Winston Salem, NC (Customer Service Representative) January 2019 – March 2022

Managed inbound and outbound customer inquiries, providing solutions and guidance.

Maintained detailed records of customer interactions to ensure seamless follow-ups.

Consistently met or exceeded performance metrics, including response time and satisfaction scores.

Utilized problem-solving skills to address escalated issues effectively. W O R K E X P E R I E N C E

E D U C A T I O N

S K I L L S

C O N T A C T

93 % 79 % 95 %

Customer Relationship Management

Leadership & Team Supervision

Sales and Merchandising

Inventory and Operations Management

Conflict Resolution and Problem-Solving

Strong Communication and Interpersonal Skills

Time Management and Multitasking

S K I L L S S U M M A R Y

TONDRA GARY

Leadership and

Time

Management

Effective

Communication and

Collaboration

Analytical and

Strategic

Problem-Solving

***********@*****.***

336-***-****

North Carolina

CAREER OVERVIEW

Dedicated and customer-focused professional with over 5 years of experience in sales, leadership, and customer service. Skilled in team management, problem-solving, and delivering excellent customer experiences. Seeking to leverage my expertise in a dynamic role that fosters growth and collaboration. A S S O C I A T E D E G R E E I N C O M P U T E R T E C H N O L O G Y – I T E C P I U N I V E R S I T Y – G R E E N S B O R O, N C G R A D U A T E D : 2 0 0 1

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