Customer Service Human Resources
Resume:
April **** a- Oct **** Lincoln Homes
Mark Terrell
Management
*************@***.***
EXPERIENCE
Willisburg. Ky 40078
June 2005 - January 2008
customer feedback.
*Pecies maded go ole com prication, organizational, problem solving and interpersonal kills to
OWNER/OPERATOR
The Flower Garden
April 203- uno 2, y
* Maintained a high standard of customer service through quality assurance checks.
DIRECTOR OF HUMAN RESOURCES
October 2000- Odebor 2,003
across the organization.
* Implemented an onboarding program for new hires that included orientation sessions and information about the
company's culture.
*Analyzed workforce trends to make recommendations for improvements in staffing levels or utilization of
*Conducted exit interviews and analyzed date to identify areas for improvement in the organization's hiring
and other human resources topics.
•noading, imple edions and hertonance manageme uman Resources program including recruitment;
DISTRICT MANAGER
Central part of KY
Dollar General Corp.
December 1985 - March 1999
* Provided leadership guidance to store managers on how to best run their respective stores while meeting corporate goals.
* Worked with direct reports to develop and implement action plans, improving operating results.
Mayed sales dat romal ters within tre dismit is in ty distic and developed stregies to intrease
efficiency and productivity.
ouche sin handing elon tales an is pr, veter sulade, customer service silis, merchandising
* Reviewed financial statements from each location regularly and provided feedback for cost control initiatives.
* Ceand dues team he sioner in etee metaods, operation s and proco stay within budget parameters.
VOLUNTEER EXPERIENCE
MAYOR
City of Willisburg
January 1998- Jilisbry 2,005
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