Customer Service Team Member

Joseph Jang

***** ******** ******., ********** **

703-***-**** ~ ************@*****.***

QUALIFICATION SUMMUARY

• Dedicated with strong work ethic and the ability to build lasting relationships.

• Experienced in customer service, team working, and assistance.

• Adept at communicating effectively with customers and staff.

• Able to motivate fellow employees to preform to their maximum potential.

• Exceptional to adapt to new challenges and enjoy working overall. WORK EXPIERENCE

Neighborhood Church, Rockville MD July 2024 – September 2024 Janitorial

- Replace all trash cans and recycling bins inside of the building for reuse.

- Sweep and mop all floors.

- Sanitize all restroom facilities.

- Work with one other employee to make sure building is spotless. Class 520, Rockville MD March 2024 – August 2024

Team Member

- Work as cashier to satisfy customers’ purchases.

- Work with team to create ice cream and other desserts accordingly to customers’ order.

- Sanitize and clean entire shop to make it spotless for customer satisfaction.

- Sweep and mop all floors.

- Change out trash can bins every night and take out the trash. New Covenant Fellowship Church, Germantown MD July 2023 – Present Volunteer Sunday School Teacher

- Work with one other co-teacher to teach a class of 15 students for church purposes.

- Ensure children safety at all times.

- Make sure assigned classrooms are clean after classes.

- Supervise children during free time.

Cinepolis Luxury Cinemas, Gaithersburg MD June 2022 – August 2023 Food Runner/ Server

- Make and run meals and beverages into theater rooms, by tray to give customer their order.

- Clean theater seats and rooms after viewings to ensure great guest experience.

- Stock cups, plates, silverware and ingredients to keep kitchen supplied and line operations smooth.

- Provide customer service at the front desk and lead guests into their specific theater rooms. Smokey Glenn Farm, Gaithersburg MD January 2022 – March 2022 Crew/ Team Member

- Collaborated with team to prepare food using a variety of kitchen equipment and techniques to ensure great guest satisfaction.

- Cleaned entire sections of tables after patrons have finished and set up tables to prepare for next guests.

- Supported service staff by sweeping, mopping, dusting and wiping down all areas of guest occupancy.

- Ensure the farm was clean by working in groups to clean up the location. New Covenant Fellowship Church, Germantown MD Every summer Volunteer VBS Summer Camp Counselor

- Set up church building by cleaning, decorating and working with teams to match the selected theme of the summer camp.

- Create a planned schedule for each day of the summer camp.

- Work with a small team to ensure the safety of the camp groups and kids belonging to the groups.

- Assist children with their personal belongings.

- Have children follow camp schedule accordingly.

EDUCATION

High School Diploma – August 2019 – June 2023

Northwest High School, Class of 2023

Montgomery College – August 2023 – Present

SKILLS

• Fluent in English and able to speak Korean.

• Proficient in customer service and guest relations.

• Proficient communication with team and staff.

• Proficient in janitorial and customer service work.

Contact this candidate