Quality Assurance Qa Engineer

Accia Randle

Winston Salem, NC 336-***-**** ***********@*****.***

SENIOR QUALITY ASSURANCE ENGINEER

PROFILE

Vibrant and motivated Senior QA Engineer with extensive experience in the banking industry. Expertise in analyzing and testing financial systems, software, websites, and mobile apps to solve complex business challenges. Defines and manages the test strategy, plan, and schedule to meet business and budget needs. Leads onshore and offshore teams end-to-end through projects to deliver within deadline. Identifies areas for improvement and implements solutions to enhance products and optimize workflows. Quick learner and out-of-the-box thinker with strong data analysis and problem-solving skills.

Core Competencies

QA Engineering

IT Project Management

Requirements Definition

Test Cases and Test Scripts

Data Analysis and Reporting

Vendor and Partner Relations

Teamwork and Leadership

Systems/Software/Web Testing

Business Process Analysis

Test Automation Frameworks

Change and Release Management

Defect Management

Process and System Improvement

Staff Training and Coaching

TECHNICAL

PROFICIENCIES

Platforms:

Windows, Mac OS X, IOS, Android

Frameworks:

Wells Fargo Automation Framework (WAF), QMetry Automation Framework, Selenium WebDriver

Databases:

Oracle

Test Automation Tools:

Eclipse, UFT, QTest

Software:

Jira, Eclipse, SQL Developer, Device Anywhere, HP Application Lifecycle Management (ALM), Panaya, Target Process, Microsoft Office (Excel, PowerPoint, Word)

Programming:

Java, SQL, Visual Basic

Version Control:

GitHub

Methodologies:

Agile/Scrum, Waterfall, Kanban, Software Development Life Cycle (SDLC), Business-Driven Development (BDD)

PROFESSIONAL

EXPERIENCE

Test Coordinator, Hanes Brands, Winston Salem, NC (January 2022 – October 2023)

Simultaneously coordinated Agile and Waterfall projects to ensure timely and efficient testing.

Conducted Daily Standup, Defect Management and team meetings.

Develop and manage user stories via Target Process.

Import, correct and assign test scripts in Panaya and QTest.

Create and send daily reports to management.

Enter and link requirements to test scripts.

Communicate to developers, project managers, business owners and testers.

System Quality Assurance Analyst, Wells Fargo, Winston Salem, NC (November 2020 – January 2022)

As a part of two Agile/Scrum teams, analyze and test business systems, software, and processes for quality and efficiency. Attend and contribute to daily Scrum meetings, sprint planning sessions, sprint reviews, and sprint retrospective meetings.

Collaborate with product owners, developers, and automation engineers using Microsoft Teams.

Create and maintain Java business-driven development (BDD) files for internal applications with Selenium and Eclipse.

Develop user stories with Jira.

Write queries to extract data for automation scenarios from the database with SQL Developer.

Review and approve code and manage software releases with GitHub.

Set up regression testing suites and Vulcan execution jobs for full, critical path, and smoke testing.

Designed a Kanban board for test scenarios to support the migration from unified functional testing (UFT) to Selenium automation.

Utilized NDA, JAWS, and FS Reader to ADA accessibility test applications.

Mentored junior analyst in writing and reviewing code.

Increased efficiency in creating and updating Java scripts by 15%-20% with every Sprint.

Lead System Quality Assurance Analyst (April 2017 – November 2020)

As Application Lead, managed a 30+-member team of onshore and offshore resources in supporting multiple QA test projects and workflows. Headed weekly meetings with project leads, weekly team and vendor defect reviews, monthly team meetings, and one-on-one meetings as needed. Hired, on-boarded, trained, and off-boarded team members.

Reviewed and approved requirement documents and change requests for projects.

Prepared and submitted estimates for projects and monthly application forecasts to business partners, reported project and test metrics to management, and distributed monthly service surveys to vendors.

Coordinated and performed end-to-end testing for downstream partners.

Drove the timely submission of all SDLC documentation.

Utilized HP application lifecycle management (ALM) tool to verify test scenarios for internal and vendor documents and manage defects.

Executed regression testing with the automation team as needed.

Led mobile iOS and Android testing using Device Anywhere tool.

Partnered with the internal test teams to maintain application compliance with organizational policies and standards.

Collaborated with the product and project managers to ensure high application functionality and performance for customers.

Recommended and implemented process improvements that enabled the team to complete testing within budget and deadline.

System Quality Assurance Analyst (November 2013 – April 2017)

Led a 30+-member team of resources in supporting multiple projects and work streams.

Coordinated the product standup for enhanced ACH payment functions and features.

Successfully migrated 30,000+ customers to a new platform and delivered the project thousands of dollars within budget. Prepared and submitted all SDLC project documentation in a timely manner.

Spearheaded several process improvements, such as adding automation to manual scenarios, planning for concurrent projects and releases from the vendor, and optimizing resource utilization including cross-training team members and restructuring the workflow for production support.

Prioritized, managed, and resolved defects with partners and vendors.

Set up test sets and data in the system for automation.

Led mobile iOS and Android testing using Device Anywhere tool.

Processed payments to downstream applications.

Trained the internal test teams in maintaining compliance with organizational policies and standards.

Used HP ALM to design, execute, and update test cases, create, document, and test defects, track project documentation, write queries for reporting, and manage defects.

Efficiently assigned, reviewed, resolved, and followed up on 500+ defects.

Previous Experience

Quality Assurance Analyst (February 2013 – October 2013) TEKsystems (Contractor at Wells Fargo), Winston Salem, NC

Quality Assurance Analyst (August 2012 – February 2013) TEKsystems (Contractor at Inmar), Winston Salem, NC

Test Lead Subject Matter Expert (April 2007 – June 2012) Plum Rhino/Experis (Contractor at Wachovia), Winston Salem, NC

Additional experience as

Benefits Analyst AON Consulting, Winston-Salem, NC

EDUCATION

Bachelor of Science in Business Administration Concentration in Management Information Systems

Winston-Salem State University, Winston-Salem, NC

Contact this candidate