Customer Service Data Entry
Resume:
Amy Prescott
Georgetown, TX *****
***********@*****.***
I love people, young and old, helping others has always been my calling. In this era, the most important aspect of life is helping others and doing what I can to enhance lives. I have a passion and deep desire to give back. I would love the opportunity to help be a part of your team. Work Experience
Administrative Assistant III
Austin Community College - Austin, TX
April 2021 to Present
Client Care Specialist
North Austin Animal Hospital - Austin, TX
June 2020 to January 2023
Open and Close clinic
Schedule surgeries and appointments
Answer multi-line phone system
Communicate effectively to staff and doctors
Stock
Fill medications
Office Coordinator
Academy of Hair Design - Austin, TX
April 2019 to April 2020
Enrollment • Keep track of students attendance • Give tours • Help with recruitment • Help with financial aid • Student Orientation • Graduations • Meet with students • Time Management Office Manager
White Oaks Veterinary Clinic - Edmond, OK
August 2012 to March 2019
Filing • Data entry • Customer service • Trained employees • Scheduled appointments and surgeries • Made schedule in Avimark • Checked in and out patients Education
Associates of Science in Business Communications
Francis Tuttle Technology Center
August 2007 to December 2009
Skills
• Microsoft Office products
• filing
• customer service
• veterinary and medical terminology
• multi--tasking
• Avimark
• multi-line phone system
• data entry
• managed schedule
• managed emails
• gave and scheduled tours
• time management. (10+ years)
• Office Management
• Medical Scheduling
• Medical Office Experience
• Office Management
• Payroll
• Medical Scheduling
• Human Resources
• HIPAA
• Medical Records
• Employee Orientation
• HIPAA
• Medical Records
• Recruiting
• Word Processing
• Event Planning
• EMR Systems
• Venipuncture
• Patient Care
• Clerical Experience
• Laboratory Experience
• Experience Administering Injections
• Phlebotomy
• Vital Signs
• Hospital Experience
• Quality Assurance
• Microsoft Excel
• Phone Etiquette
• Microsoft Office (10+ years)
• Merchandising (10+ years)
• Planograms (10+ years)
• Google Docs
Assessments
Customer Focus & Orientation — Highly Proficient
April 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Attention to Detail — Proficient
January 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Office Manager — Proficient
April 2020
Scheduling and budgeting
Full results: Proficient
Delivery Driver — Proficient
April 2020
Interpreting instructions, reading maps, and solving problems. Full results: Proficient
Analyzing Data — Familiar
April 2020
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Familiar
Spreadsheets with Microsoft Excel — Completed
April 2020
Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.
Full results: Completed
Administrative Support Professional Fit — Proficient April 2020
Measures the traits that are important for successful administrative support professionals. Full results: Proficient
Phone Screen — Highly Proficient
April 2020
Allows candidates to provide verbal responses to pre-selected questions about their background and past experiences.
Full results: Highly Proficient
Customer Service Fit — Familiar
April 2020
Measures the traits that are important for high-quality customer service. Full results: Familiar
Scheduling — Proficient
April 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Work Style: Reliability — Highly Proficient
April 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Patient-Focused Care — Highly Proficient
April 2020
Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Highly Proficient
Electronic Medical Records: Best Practices — Completed April 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Completed
Intermediate Word Processing with Microsoft Word — Highly Proficient March 2019
Intermediate word processing techniques including the use of formatting, Track Changes, and Comments.
Full results: Highly Proficient
Verbal Communication — Proficient
March 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient
Veterinary Receptionist Skills — Proficient
May 2020
Managing practitioner schedules and maintaining accurate patient records Full results: Proficient
Cognitive Ability — Proficient
January 2020
Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Proficient
Written Communication — Proficient
February 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient
Merchandise & Supply Storage Skills — Highly Proficient February 2019
Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.
Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
April 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Administrative Assistant/Receptionist — Proficient June 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Attention to Detail — Proficient
January 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Work Motivation — Highly Proficient
July 2020
Level of motivation and discipline applied toward work Full results: Highly Proficient
Veterinary Receptionist Skills — Proficient
May 2020
Managing practitioner schedules and maintaining accurate patient records Full results: Proficient
Scheduling — Proficient
October 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Attention to Detail — Proficient
October 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Case Management & Social Work — Proficient
August 2020
Prioritizing case tasks, gathering information, and providing services without judgment Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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