Cyber security student seeking entry level IT Role to Leverage Technic

Lilliana Vargas

Monroe, CT 475-***-**** ********.********@*****.***

Objective

To obtain a job in customer service and data entry where I can exercise my customer service skills. Experience

St. Vincent’s Medical Center Diagnostic Imaging Support Associate January 2021 - Current

Assist patients and diagnostic imaging staff during procedures by helping to position patients, helping patients dress/undress, and answering routine patient questions.

Assist technologists in the day-to-day operations of the department by maintaining supply levels in rooms, ensure room is in order and restock supplies after patient procedures.

Coordinate patient procedure times and patient flow with appropriate staff times and review appropriate documentation for completeness.

Maintain a thorough knowledge of the operational requirements pertaining to established imaging protocols to ensure patient preps, orders, pre-certs, consents, questionnaires, and protocol sheets are completed accurately to ensure quality procedure outcomes.

Provide necessary patient information to diagnostic imaging staff

Assist with transportation of patients.

Lowe’s Cashier/Customer Service May 2017 – September 2022

Process refunds and assist customers with any issue they may have. Process Lowe’s credit card payments.

Assist customers with their online purchases and provide curbside assistance when needed. Scan, bag, load purchases, process cash, check, credit card and coupon transactions Ensure that all guests receive a warm greeting at the register, thanks for their patronage and offer assistance to their vehicles. Work as a team member performing cashier duties, product assistance and cleaning

Community Health Network Member Service Representative May 2014 – January 2017

Inbound Call Center first point contact to all members, 80-120 calls per day.

Answer questions or concerns members might have regarding member eligibility, order member identification cards, assist in locating a primary care provider or specialist, provide medical benefits, assist with enrollment information, and update demographics on a daily basis.

Transfer members to appropriate departments, assist providers with eligibility information and refer customer issues to appropriate team for resolution. Education

Southern Connecticut State University, bachelor's degree - May 2019 Major: Exercise Science

Southern Connecticut State University, master's degree - current Major: Cybersecurity

Skills & abilities

Excellent customer service

Problem solving

Communication

Data entry

Fluent in Spanish

Substantial knowledge in anatomy in physiology

Proficient in Microsoft Word, PowerPoint, Excel, and Outlook

Intermediate in HTML, CSS, JavaScript, PHP, Python

Experience with Wireshark, a popular network protocol analyzer, for capturing, analyzing, and troubleshooting network traffic.

Experience in configuring and managing Cisco switches and routers using CLI and Cisco Network Assistant.

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