Customer Service Call Center
Resume:
DESTINI BERRY
****************@*****.*** 281-***-**** Houston, Texas 77070
Summary
Dedicated CSR talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 4 years of experience in quickly resolving customer issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.
Skills
Credit card payment processing
Retail sales customer service
Customer relations
Clerical support
Inbound and outbound calling
Call center experience
Quality control
Shipping and receiving understanding
Problem-solving abilities
Quality assurance controls
Office equipment proficiency
Experience
CSR WINGZ ON DEMAND - Houston, Texas 07/2019 - Current
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize sales.
Set up and activated customer accounts to maintain QA satisfaction levels.
Delivered service and support to each customer, paving way for future business opportunities.
Documented conversations with customers to track requests, problems and solutions.
Cashier McDonald's - HOUSTON, TEXAS 12/2017 - 03/2018
Assisted with purchases, locating items and signing up for rewards programs.
Operated cash register, collected payments and provided accurate change.
Helped customers find specific products, answered questions and offered product advice.
Cashier Dollar General - HOUSTON, TEXAS 05/2016 - 10/2016
Assisted with purchases, locating items and signing up for rewards programs.
Operated cash register, collected payments and provided accurate change.
Helped customers find specific products, answered questions and offered product advice.
Welcomed customers, offering assistance to help find necessary store items.
Education and Training
Victory Preparatory Academy High School State Charter Sch HOUSTON, TEXAS 05/2017
High School Diploma
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