Customer Service Data Entry
Resume:
Sera Strauch
ABITA SPRINGS, LA 70420
****.***********@*****.***
Skills
Mail Handling Computer Skills, Scheduling and Calendar Management Appointment Scheduling, Word Processing, Telephone System Operation, Customer Service, Call Management, Information Security, Data Entry Experience
December 2023 - August 2024
Ghost City Tours, Covington LA - Customer Service Representative Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Assisted customers in navigating company websites and placing online orders, improving overall user experience.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
January 2022 - January 2024
Southeastern University Client Services, Hammond LA - Student Worker Worked in a team environment to maintain high levels of productivity. Took and followed detailed directions from others. Maintained a tidy and organized environment to comply with cleanliness standards. Maintained excellent customer service and positive attitude towards guests, customers, and fellow teammates.
January 2021 - May 2021
Ponchatoula Community Care Center, Ponchatoula LA - Front Desk Receptionist Answered multi-line phone systems and enthusiastically greeted callers. Scheduled appointments and conducted follow-up calls to clients. Maintained daily report documents, memos and invoices. Screened visitors and issued badges to maintain safety and security. Facilitated communication between departments for improved collaboration and project success. Education
August 2021 - Expected Graduation: May 2025
Southeastern Louisiana University, Hammond LA - Bachelor’s in Business Administration
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