Customer Service Data Entry

RANDY LEE BRUCE SR.

HEALTH CARE CUSTOMER SERVICE AGENT

CONTACT INFO

*** ******* **** **.

Edinburg, Texas

78541

956-***-****

*****.********@**********.***

EDUCATION

P.S.J.A North High School

Southern Careers Institute

Computerized Bookkeeping Specialist 4.0 GPA 2000

Dental Assistant 3.9 GPA

2002

COMMUNICATION

Extensive Call Center Experience

Strong Active Listening Skills

Punctual, able to arrive in shifts on time and stay longer if needed. Able to complete duties in a timely manner.

LEADERSHIP

Help three agents with training when needed. Provided number for the agents to provider info and show them where to look at online information.

EXPERIENCE

September 2024- Present

Customer Service, Data Entry, Fast working environment, Stacking and changing prices, Driver, Cleaning

Autozone

December 2023- February 2024

TDHHS, Data Entry, Medicaid of Texas, Giving Information on Food Banks, Updating their information, Intake applications and information.

Spherion Staffing & Recruiting

August 2021 - July 2023

Customer Service Specialist / Michigan State Medicaid, Florida, Georgia, Texas, South Carolina

HIPPA Regulations, Customer Service, Update PCP for members, Online troubleshooting, Setup appointments for members, Members update information, Providers give claims information, Payment information, Check is PCP is in network.

Teleperformance USA.

November 2009 - September 2011

Customer Service Representative/ Boost mobile, Fema Agent,

Agent of Fema provide information for Food, Water, Shelter, where to wash clothes,

Teleperformance

October 2003- January 2004

Collections Agent/ Philadelphia Gas Co, Atat collections

Taking Payment, Updating customer information,

Penncro

Contact this candidate