Information Technology Technician Ii

HECTOR JOEL GONZALEZ

*****************@*****.***

**** **** ****** ***** ****, TX 78852 830-***-**** EDUCATION

C.C. Winn High School

South West Texas College

NorthWest Vista College

Highschool Diploma

Associate Degree

Electromechanical Certification

Computer Science

Overall GPA: 2.20

EXPERIENCE

Deployed Resources - Field IT Technician II; Eagle Pass Tx May 2023 - Current

● Perform general Information Technology hardware and software installation, configuration, and troubleshooting.

● Install coaxial, fiber optic, Cat-5, and other cable types.

● Set up secure wireless networks.

● Ensure 24/7/365 secure connectivity.

● Install and configure printers and other office equipment.

● Mount control panels, door and window contacts and sensors, biometric scanners, alarms, sirens, security cameras, and more security and monitoring equipment.

● Install, configure, and troubleshoot servers, to include: DHCP, DNS, and MAC addresses.

● Perform general maintenance functions for electrical, plumbing, and HVAC systems.

● Perform grounds maintenance and limited site work tasks as needed. Simple Guys Garage - Motorcycle Mechanic; Eagle Pass Tx May 2011 - March 2023

● Completed Motorcycle Service, Repair and Diagnostics, Routine Maintenance.

● Listened and examined the vehicle, conferred with customers to determine the extent of malfunction/damage.

● Repaired and Adjusted motorcycle subassemblies such as forks, transmissions, brakes, or drive chains.

● Removed and repaired cylinder heads.

● Repaired or replaced parts such as headlights, horns, handlebar controls, gasoline and oil tanks, mufflers.

● Built and assembled machines or mechanical components according to requirements. Everi - Field Service Technician; Eagle Pass, Tx May 2019 - October 2022

● Maintain, troubleshoot, and repair all gaming devices on the casino premises, while providing the best customer support possible.

● Provide technical support to customers on operational and maintenance aspects of system equipment.

● Assist with diagnosing mechanical, hardware, software, and system failures.

● Troubleshoot to identify, resolve, and provide root cause analysis on Everi products.

● Preventive maintenance, relocating, and installation of equipment.

● Trained and supervised new staff on all operational procedures.

● lyzed information and reported into system

● Managed employees, schedules, ordering and other manager ADDITIONAL INFORMATION

Computer Skills: Whole computer system installation; software, hardware, ie. printers, routers, video, programming, and connect cables and lines to switches and distributing frames. Install and organize network cables to a server. Analyze documents for accuracy Examine physical equipment for quality Inspected or tested lines or cables and record and analyze; test results to assess transmission characteristics and locate faults or malfunctions. Electrical Skills: Installing and maintaining electrical systems, equipment and devices. Using and maintaining hand and power tools, such as screwdrivers, pliers and drills Repairing wiring systems Installing electrical conduits, cables, tubing, testing equipment, instruments and systems. Knowledge of Programmable Logic Controllers. Knowledge of local electric code safety standards and procedures Commercial experience.

Languages: Fluent in English, and Spanish

Work Eligibility: Eligible to work in the U.S. with no restrictions

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