Customer Service Data Entry
Resume:
Chereese L. Boyd
** ******* ****** *** * Mattpan, MA 02126
************@*****.***
SUMMARY OF QUALIFICATIONS
Customer Service professional with proven ability to make positive contributions in diverse fields; including healthcare and financial services, Certified PCA and Certified Residential Medication Aid.
●Recent training in medical terminology, HIPAA guidelines, and health insurance concepts
●Experience using Medisoft to register and schedule patients, Keyboarding score of 60 WPM, QNXT, MWS, easi, Hcentive, Softheon, Stats station, Sharepoint, VISA ONLINE (VROL)
●Proficient in Microsoft Office; Word, Excel, Outlook, PowerPoint; EWS, SDK software programs
●10,000+ KPH, FileMaker Pro; Shoretel, Mainframe, claims manager, FMS, Slack, CAS, Qflow, TDIS
PROFESSIONAL EXPERIENCE
Boston Passport Agency (CGI Technologies)
Service Contract Associate III 09/21 – 10/24
●process and account for applications received; verify accuracy of documents
●Assure timely manner of accurate information of all applicants information,
●Assist and train as needed of new hires as directed. Print PassPort Books.
●Process and accept new and renewal applications; accept payments.
●Distribute passports, QC, DE, Reject and assist w/applications when needed.
●Reviewing, Processing of DS-11, DS-82, DS-5504, Refiles etc of applications.
●Processing of Courier applications received.
DealTas
Mail service operator 11/2020 – 08/2021
●Receive incoming packages from multiple mail service carriers.
●Apply packaging labels for International delivery.
●Send confirmation emails of receipts of payment.
●return labels for packages over 30days.
Excela
Mail service operator 8/2020 – 11/2020
●Receive incoming packages from multiple mail service carriers.
●Apply packaging labels for pick-up for students and faculty staff.
●Consolidation of packages and envelopes for pick-up. return labels.
PriceRite
Front End Cashier 2/2020 – 7/2020
●Handle transactions for cash paying customers.
●Returning products to shelves, Customer Service relations.
●Available when off shift. Work all shifts availability..
BMC Healthnet – Intergrated Resources
Member Enrollment 2/2019 – 3/2019
●Updated existing and new members. Preexist current PCP’s.
●Override PCP’s, Seng updated letter for coverage
● Locate PCP’s / apply new PCP’s, Weekly meetings
●Review PCP’s to apply to members coverage
State Street Bank and Trust – (Ask Staffing)
Administrative/Clerical – Administrative Assistant - Junior 2/2018 – 11/2018
●MCH (Mnemonics), Monthly meetings with legal department
● IMT request of disclosures, Gmacs of mch diagnostic
●BESR creates processing Logs for tracking (LORI). QC of Agent and LOA letters, Direct contact with issue agents
● Closing, updating authorization letters Scanning, creating files.
Citizens Bank – (Advent Global solutions)
Data entry / File clerk 01/2017 – 2/2018
●Process claims for fraudulent transactions. Representments of reversed chargebacks.
●Updating FRS for Visa Debit frauds. Applying Charge backs in STARS Station.
●Attend Team building meetings, Supervises and training of new hires.
●Data entry, filing, Regulatory Univ., Testing
Dell Corporation – (The Fountain Group)
Customer Service Senior Associate 01/2015-2/2016
●QC client’s member service information. Indexing members account, Data Entry
● Order Fulfillments, Attend Team building meetings.
Neighborhood Health Plan – (Hollister Staffing)
Data Entry Member Enrollment 10/2014-01/2015
●Update existing member’s accounts. Attend Team building meetings.
● Enroll new members and families into health plans.
● Terminate and add MMIS and Case Numbers to subscribers' accounts.
Innovative Paridigms (MBTA) THE RIDE
Administrative Assistant 11/2013-09/2014
●Schedule appointments and compile the schedule for applicants
●Compile medical necessity by working directly with applicant's doctors and social workers.
●Authorize and maintain visitor passes for out of state users., Directing The Ride drivers
●Data entry, Customer Assistance, Scanning and Tagging documents
●Monitoring and directing incoming and outgoing applicants to the office.
Boston Medical Center (Rheumatology, Renal, Geriatrics Department, Anticoagulation)
-Intern 8/2013-10/2013
●Contact patients to confirm appointments, cancellations and rescheduled appointments
●Issue confirmations and notices of special testing letters
●Generate diagnosis codes for patient billing, Distribute letters validating patient no shows
●Allocate patient information through Medical Record Number
●Apply MRN to patients Demographics
Ameriken Caring Services, Revere, MA
Seasonal Office Assistant 10/2011-8/2013
●Provided superior customer service for employees and clients
●Prepared reports using Microsoft Word and Excel
●Consolidated time sheets and prepared W-2 and I-9 payroll inputs
●Purchased office supplies; assisted with contracts and bids
McKay Shared Living Services, Milford, ME
Residential Caretaker 6/2010-5/2011
●Provided companionship for residents
●Administered prescribed medications as per clinician order
●Assisted residents with activities of daily living; recorded daily care notes
Mellon Financial Services through Volt Staffing, Everett, MA
Administrative and Clerical Specialist 8/2005-3/2008
●Created spreadsheets containing account information using Microsoft Excel
●Updated daily technological interface with active financial clients
●Utilized proprietary software to verify client and account information
●Generated customer identification numbers and verified accuracy
EDUCATION AND TRAINING
Medical Office Support Certificate 5/2013-10/2013
●YMCA Training, Inc., Boston, MA
Human Service Education Ladder Program Completion 11/2009-2/2010
●Morgan Memorial Goodwill Industries, Boston, MA
Candidate for AS Degree in Business Administration (4 credits remaining) 2005-2007
●Bay State College, Boston, MA
Certificate in Local Area Network, Mainframe, Oracle, Java and CAD 1990-1991
●Computer Processing Institute, Cambridge, MA
Certificate in Microsoft Windows, Word, Excel, Outlook and Lotus 1991-1992
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