Customer Service Team Member

ML MAEVE LYONS

SW Washington, DC ***** / 443-***-**** / ***********@*****.***

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths in customer service, written/verbal communication and time management that is looking to secure a challenging position in a reputable organization that utilizes my developed capabilities while also contributing to the expansion of my skill set. SKILLS

- Customer service

- Extroverted team member

- Safe food handling

- Quality assurance

- Active listening

- Problem-solving

- Hospitality and accommodation

- Station stocking

- Ability to work under pressure

EXPERIENCE

April 2020 - November 2024

Catering and Digital Fulfillment Team Member

Wegmans Food Markets / Germantown, MD 20876

- Adhered closely to health and safety regulations while handling food and beverage

- Managed and organized storage areas for easy access to essential tools

- Consistently strove to maximize customer satisfaction by finding solutions to time sensitive issues

- Able to engage in prolonged and detailed conversations regarding the menu and helped customers overcome indecision

- Developed proficient skill in multiple online platforms and can multitask between them in necessary

- Trained new employees on following safety procedures, upholding company policy and customer service expectations

- Trusted to open and close the department independently on a frequent basis

- Worked closely with multiple other departments and team members to ensure the best quality products were turned out in the most efficient manner

February 2018 - July 2019

Cashier

Dairy Queen / Eldersburg, MD 21784

- Addressed the needs of customers in a timely and courteous manner

- Operated the cash register quickly and efficiently

- Prepared and served menu items ranging from beverages to main dishes

- Maintained a clean working environment

- Engaged customers unpleasant conversation while completing transactions

EDUCATION

Liberty High School

- Graduated June 2018

- 4.0 GPA

- Presidential Scholarship recipient

Salisbury University

- Attended August 2018 - May 2019

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