Accounts Payable Payroll Processing

Sylvia Diaz, CPP, PMP

**********@*****.*** 726-***-**** San Antonio, TX www.LinkedIn/in/sylviadiazcpp

SUMMARY

Success-driven executive with proven success in streamlining department operations and management functions through rollout of numerous programs and initiatives across different sectors. 11 years of Management experience with as many as 65 direct reports. 8 years of project management experience in implementation of payroll software. 17 years of multi-state payroll processing worked with payroll yearly financial volume of up to $380 million. Managed payroll processing for over 220 standalone locations. Articulate communicator; adept at building and sustaining strong relationships with senior management, employees, and other stakeholders.

CORE COMPETENCIES

Project/Program Management

Strategy Formulation and Implementation

Multi-state Payroll

Identifying Areas of Opportunity

Mainstreaming Operations

Legal Compliance

Risk Management

Business Consulting

EDUCATION AND CERTIFICATION

TEXAS A&M UNIVERSITY, San Antonio, Texas. 2023-2024

Master of Business Administration (MBA).

PARK UNIVERSITY, Fort Bliss, Texas.

Bachelor of Science in Business Management. 2001-2003

Certified Payroll Professional (CPP), State of Texas. 2017-2027

Certified Project Manager (PMP), State of Texas. 2021-2027

RELEVANT EXPERIENCE

AmeriVet, San Antonio, Texas 03/2024 – 10/2024

Director for Finance.

Oversee daily operations for payroll, production and accounts payable departments.

Provided leadership to 5 Supervisors, 10 Payroll Specialists and 8 Accounts payable associates and 2 production specialists.

Lead payroll processing for 220 standalone Veterinarian clinics in 37 states and Canada.

Reduced payroll errors by 85% in just 3 months.

Reduced operating costs for the payroll department by 45% in 5 months.

Implemented 17 new standard operating procedures for payroll, production and accounts payable.

Directed organization's multifaceted payroll projects with keen focus on addressing concerns in taxes, garnishments, and payroll efficiency.

Ensured that the accounts payable department was processing all payments promptly and accurately by streamlining their processes and procedures.

Developed and implemented multiple payroll policies and procedures to ensure compliance with federal, state, and local regulations.

Managed multiple projects simultaneously to get the payroll department system automation, same day pay, pay cards, implementation of new payroll reports, and CA compliance setup.

Oversee the payroll processing team to ensure accurate and timely payroll processing.

Manage relationships with external payroll service providers and other vendors.

Worked closely with HR, Accounting, CFO and CHRO, COO, and CEO to update on payroll projects and department data trends.

Spencer and Foster Thomas, San Antonio, Texas 12/2020 – 02/2024

Payroll Consultant and Project Manager.

Oversee and manage the end-to-end payroll software implementation projects, while also ensuring timely and accurate completion of payroll for ADP and its clients.

Served as subject matter expert in areas such as risk management, client relations, payroll best practices, training, and data analysis.

Collaborated with executives and other stakeholders to see projects to completion within budget.

Guided payroll testing and configuration of payroll software.

Established payroll guidelines to follow federal, state and local regulations.

Responsible for maintaining the integrity of the daily payroll operation, supervision of the payroll staff, payroll records and payroll reports of the organization.

Monitored and analyzed payroll metrics to identify trends and opportunities for improvement.

Mentor payroll staff, providing guidance and support to ensure high performance and professional growth.

ADP, San Antonio, Texas 07/2007 – 05/2020

Payroll Implementation and Compliance Specialist III.

Partnered with business executives to lead projects of implementation of ADP Workforce now payroll software.

Served as a payroll subject matter expert for ADP clients while training their payroll administrators.

Trained and developed ADP new hires through mentoring, ensuring optimal team configuration and performance while in a fast passed environment.

Set up payroll, time off and taxes within ADP Workforce Now.

Analyzed trends, metrics, delivered data-driven insights while partnering with client’s payroll team to formulate effective solutions and policies.

Contributed to the development and implementation of ADP CA Payroll Compliance Tools.

Partner with HR, Finance, Legal, executives, and IT teams to ensure compliance with global payroll policies and procedures.

Exercised program management skills by conducting multiple projects in compressed timelines while maintaining quality.

Multi-state payroll processing and union payroll processing were involved in implementation projects.

West, Brylane, Providian Call Centers, El Paso, Texas 01/1996 – 12/2006

Manager.

Managed up to 65 customer service and sales associates and 2 assistant managers.

Established employee relations, talent acquisition, compensation structures, and performance appraisals.

Offered timely and customer-centric solutions to both employees and managers by addressing queries, delivering training, and guiding subsequent actions.

Developed a training system that led employees to exceed company quality standards by 25%.

Steered workforce planning with executive leadership, resulting in streamlined operations and resource optimization.

Change agent for streamlining operations and developing a system for successful goal achievement for call duration.

Developed a system to lead employees to perform at top levels of credit acceptance as defined by company standards.

Cultivated robust alliances with department heads, collaboratively identifying talent needs and ensuring seamless recruitment, selection, and integration processes.

COMMUNITY LEADERSHIP

APA local chapter, CPP Trainer, San Antonio, TX 2022 – 2023

PMI local Chapter, Director of Sponsorship, San Antonio, TX 2020 – 2021

CASA, Court Appointed Special Advocate, San Antonio, TX 2022 – 2023

TECHNOLOGY

ADP Workforce Now, ADP Smart Compliance, Workday, Dayforce, Microsoft (MS) Excel, MS Power Point, MS Word, SharePoint, Tableau, Jira, monday, and One Note.

Contact this candidate