Customer Service North Texas

Ayden Heinhold

Prosper, Texas

214-***-**** *****.*********@*****.***

Executive Profile

Analysis Leadership Problem Solving

Data oriented thinker with problem solving expertise based on given data and metrics. Full time college student earning a degree in finance with an investment and money management concentration. Hoping to become a consultant or financial advisor.

Areas of Expertise

Leadership

Data Analytics

Money Management

Problem Solving

Sales

Reporting and Analysis

Strategic Planning

Customer service

EXPERIENCE

Omni PGA Frisco Frisco, TX May 2024 – Present

Golf Shop Associate (Current)

Associate in the golf department of the newest modern golf resort located in North Texas. Helped ensure that all golf operations were smooth and up to the Omni standard.

Greeted and checked guests in who were playing golf

Worked as a team to create a very high standard of customer service that always exceeded expectations

Our operations ranked top t each month in customer feedback across all Omni hotels and resorts ranked highest in all golf resorts

Communicated with many different departments across the resort to ensure customer satisfaction and resolve conflicts that may have risen

Parking Management Services INC Frisco, TX May 2023 - August 2023

Valet Attendant

Team leader and car runner for guests staying at the Omni Hotel who wished to valet their car overnight. Worked at a couple different location in the North Texas area.

Successfully controlled traffic flow in checkout/check-in hours of the day

Worked with a team to be ranked in the top 10 in valet customer satisfaction over the Summer of 2023

Set a great example of customer interaction for fellow peers.

Was offered full time position, turned down to pursue a college degree

EDUCATION

High School Diploma: Prosper High School, Prosper Texas

Current Junior at University of North Texas seeking Bachelors Degree in Finance

PERSONAL AND PROFESSIONAL REFERENCES

Holden Jackson: 940-***-**** Glen Griffith: 520-***-**** Rhys Phinnessee: 302-***-****

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