Claims Adjuster Quality Assurance

STEVEN J DANKO

Liability/Bodily Injury Claims Adjuster

216-***-****

***************@*****.***

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EDUCATION

Sandford Brown Institute Pittsburgh PA

Anesthesia Technology

South Side High Schol, Hookstown PA

Graduated 1995

WORK EXPERIENCE

Farmers Insurance, Liability/Bodily Injury Claims Adjuster

April 2024–Present

Claims Investigation

Evaluate Bodily Injury Claims

Negotiate Settlements

Process Claims Payments

Documenting and Reporting Claims

Compliance and Regulatory Adherence

Subrogation

Farmers Insurance Policy Support Operations Representative/Trainer

December 2021–April 2024

Policy Processing and Maintenance

Customer Support

Trained and On-Boarded New Hires

Data Entry and Documentation

Quality Assurance

Communication and Coordination

Skill Building and Continued Education

Progressive Insurance, Sr Customer Service Representative, Agency Services/Class Coach

April 2018–December 2021

Advanced Customer and Agent Support

Policy Support and Issue Resolution

Training and Mentorship for Junior CSR’S

Documentation and Reporting

Compliance and Quality Assurance

Performance Evaluation and Feedback

SKILLS

Licensed Insurance Adjuster

Exceptional Customer Service and Collaberation Skills

Communication and Negotiating Skills

Analytical and Detailed-Oriented

Ability to Handle High-Stress Situations

Conflict Resolutuion

Organizational and Multitasking Abilities

Coaching, Presentation and Interpersonal Skills

Knowledge of Insurance Policies, Underwriting Guidelines, and Regulatory Requirements

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