Account Management Employee Engagement
Resume:
LAWRANCE (LJ) SHOW
Rincon, Georgia *****
*****.*******@*****.***
SUMMARY AND PROFILE
Logistics and Operations Management
Accomplished executive hands-on leader, strategic planner, and innovative developer of positive strategies for employee engagement and culture, and effective fiscal and operational effectiveness. 28+ years of contributing to superior corporate performance balanced with employee needs and well-being. Consistent track record of significant achievements in account management, account development, client, vendor, and employee relations. Creative decision-maker and problem-solver focused on developing effective solutions and exceeding goals while ensuring continuous, effective improvements and top-quality services. Results-oriented with outstanding communications and team-building attributes while driving a positive, healthy culture. Activities include, but not limited to: Operations Management & Improvement, Succession Planning, Continuous Process Improvement, P&L Management, Employee Engagement & Training, Acquisitions and Policy Adjustments, OSHA & DOT Compliance, Executive Presentations, Procedure Development, Budgeting, Forecasting, Account Management, and Automation Management and Implementation.
Key Highlights:
Safety – Site achieved 380 days accident free for the first time and currently has an ORI rate of
1.72 following a 2015 rate of 3.57, and 2014 rate of 10.83
Fiscal metrics are trending in a positive manner and average 18% above projections.
Turnover numbers trended 42% better during tenure and have shown improvement for more than 18 consecutive months prior to facility closure announcement.
Safety – TIR was 12.53 upon arrival in July of 2018. The current year-to-date TIR is 2.04.
Compliance and safety areas are all above budget.
All fiscal metrics are more than 22% above budget, including revenue and EBITDA performance.
Immersed in new business and company acquisitions. Successful account management and customer relationship building
Company safety performance ORI was over 15, but reduced by the team to less than 2.0.
Employee engagement and related KPI measurements are all-time facility highs.
Fiscal performance is 15% above budget, by improving contributing factors including labor control measures and margin performance.
Honored and recognized for service with several state and federal commendations and medals including:
Air Force Achievement Medal
Air Force Commendation Medal
Alabama Commendation Medal
Florida Commendation Medal
3 Air Force Outstanding Unit Awards
5 Air Reserve Forces Meritorious Service Medal
2 National Defense Service Medal
Awarded Special Experience Identifier (SEI) for Safety
PROFESSIONAL EXPERIENCE
Ship8, Inc., Port Wentworth, GA
Director of Operations
2022-Present
Provide executive leadership of operations teams totaling almost 2.5MM square feet, and 350 associates in two locations, dedicated to ecommerce, as well as wholesale shipping, receiving, returns, and inventory control. Project management included installation of fully automated system encompassing approximately 350k sqft. My responsibilities also include developing company policies and standard operating procedures, collaboration with multiple departments and teams to manage continuous improvement initiatives, and company fiscal performance. Coach and mentor team members to facilitate succession planning and provide guidance for leaders to reach personal and professional goals. Perform new business development functions and consistently meet with current customer senior leadership.
Lineage Logistics, Rincon, GA
General Manager IV
2018-2022
Lead cold storage logistics team while managing leadership to control expenses, engage team members, facilitate continuous improvement, and build account portfolio. Address safety metrics and improve the overall facility culture through servant leadership. Full, line item profit and loss accountability with upward trajectory of key performance indicators in a customer facing production and storage facility.
C&S Wholesale Services, Montgomery, AL and Miami, FL
Regional General Manager
2015-2018
Manage two full, multi-temperature grocery facilities including all distribution and transportation activities. Together the facilities total approximately 2MM SQFT, 700+ warehouse associates, and 350 drivers. Responsibility to oversee truck and trailer maintenance, DOT compliance for equipment, hours of service, line item P&L accountability, warehouse and driver KPIs, and on site customer visits to ensure world class customer service.
Americold Logistics, Montgomery, AL, Mobile, AL, Thomasville, GA, Douglas, GA, Tampa, FL, Plant City, FL, Bartow, FL
Regional Director of Operations
2011-2015
Quickly moved from operating a single cold storage site to leading management teams in eight sites in three states. Responsibilities included all site metrics from safety to fiscal results, full line item P&L accountability, turnover reduction, continuous improvement projects, and customer account performance. Accomplished face to face meeting with customers for account management and performed RFPs to develop new business.
Florida and Alabama Air National Guard, Montgomery, AL and Jacksonville, FL
Wing Weapons Safety Manager
1992-2020
Wing Command function responsible for all base aircraft and security weapons safety. Collaborate with many installation departments to ensure regulation compliance. Work closely with Pentagon and Department of Defense Explosive Safety Board personnel to properly plan and execute weapons assembly, storage, transportation, loading, and deployment. Manage appropriate personnel during both home station activities and many temporary assignments during active duty and guard career.
Air Traffic Services, Forest Park, GA, Charlotte, NC
General Manager, Southeast Operations
2007-2011
Provide full leadership and guidance for two distribution centers in Atlanta and Charlotte. I managed contract, union, and company employees. During my tenure I expanded the account portfolio by developing and anchoring relationships with high profile companies including Home Depot, American Wood mark, Pella, Masterbrand Cabinets, and United Stationers. I was charged with optimizing efficiency by writing and implementing fiscal and operational policies which did not yet exist.
Additional experience
Operations Manager, Cardinal Logistics (2001-2007), Logistics Manager, Home Depot (1992-2001), Independent Environmental Engineer & Chemist (1995-2001), and Aircraft Weapons Systems Specialist (1989-1991) United States Air Force
EDUCATION AND OTHERS
University of Central Florida, Orlando, FL: Bachelor of Science in Chemistry & Sociology
Community College of the Air Force: Associate of Science
Certifications: OSHA Safety, HACCP, SQF
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