Change Management Quality Assurance

NYMISHA VANKADARA

Sanford, FL ***** 704-***-**** *****.*********@*****.***

PROFESSIONAL SUMMARY

Overall, 6+ years of experience with IT industry in Service delivery / Change management and Quality Assurance testing. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Prepared to start career and make meaningful contributions with commitment and drive.

SKILLS

ServiceNow

JIRA

Nagios

HP ALM

JIRA Xray

MS Word

MS Excel

MS Power point

MS project

Oracle E-business suite

WORK HISTORY

CHANGE MANAGEMENT LEAD 10/2021 to 08/2023

IT Convergence

Designed detailed impact assessments to identify potential risks and mitigate organizational disruptions during critical change projects.

Triaged customer incidents and production issues working with technical teams and provided the Root cause analysis to customers.

Supported day to day change and release management activities.

Co-ordinated with planning CAB approvals and scheduling of the changes

Responsible for tracking and prioritizing Service Now tickets and ensuring all critical incidents and planned changes are addressed as per customer SLAs.

Built strong relationships with all my customers and conducted service reviews for the platinum and silver customers.

Enhanced change management processes by implementing effective communication strategies and stakeholder engagement techniques.

Standardized best practices across various departments as a Change Management Lead through continuous process documentation review.

Built strong relationships with cross-functional teams, fostering collaboration, and streamlined decision-making throughout change initiatives.

Developed change management metrics for tracking progress and identifying areas of improvement, leading to overall organizational success.

Conducted thorough post-implementation reviews to assess success factors and lessons learned from completed change projects.

Oversaw change management efforts to support implementation of critical initiatives driving technology, process, and culture changes.

Led teams of analysts to evaluate, plan and execute projects.

Conducted regular reviews of operations and identified areas for improvement.

SERVICE DELIVERY MANAGER 10/2019 to 09/2021

IT Convergence

Tracked and followed on assigned tickets using ERP ticketing system, Oracle EBS

Monitored server loads, CPU spikes using Nagios monitoring system for assigned customers.

Coordinated the task assignments to internal technical resources to accomplish the customer deliverables.

Conducted customer meetings to discuss weekly and monthly agendas.

Maintained customer documents, billing information and delivered accurate reports to the customers.

Developed and maintained healthy business relationships with all my customers.

Monitored and documented daily standard service requests for future analysis.

Recommended contract amendments to accommodate non-standard requests, translating into future service offerings.

Established strong working relationships with key stakeholders, facilitating effective communication channels for efficient problem resolution.

TEST ENGINEER 01/2013 to 01/2014

Rosetta Stone

Upload all the completed test cases into test manager tool Quality center.

Perform and validate end to end testing for given for the modules AR, GL, HR and Payroll

Maintained a shared folder to store all the Functional testing results and upload them in Quality center.

Execute completed test cases in HP ALM.

Supported and coordinated with the onsite team on daily basis.

Update the status reports to reflect daily status.

QA ENGINEER 09/2010 to 12/2012

CISCO

Responsible for preparing and executing the Test Cases

Interacting with onsite team for clarification on requirements

Uploading the Test Scenarios & Test Cases in Quality Center

Involved in Functional Testing, End to End Testing, System Testing and Regression Testing

Creating, modifying, and executing Test Cases for Oracle Environment

Tracked and Reported bugs using ALM.

Involved in reviewing other Team Member's Test Cases

Interacting with the Developers in resolving the bugs.

EDUCATION

MBA in (Finance and Marketing) 01/2010

Board: JNTU Kakinada

B. Com 01/2008

Board: Nagarjuna university

LANGUAGEPROFICIENCY

English

Telugu

STATUSINUSA

I am currently on H4- EAD valid until Jun 2026 and will be able to extend my EAD before expiry.

PERSONAL INFORMATION

Date of Birth: 11/23/1987

Gender: Female

Nationality: Indian

Marital Status: Married

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