Patient Access Coordinator

Chanel Desir

***********@*****.*** • 646-***-****

EDUCATION

Uniondale High School, Uniondale NY 2007

High School Diploma

PROFESSIONAL EXPERIENCE

Weill Cornell Medicine, Remote 12/2023

Patient Access Coordinator

• Fields telephone inquiries from patients and referring physician offices, helps patients to select the right physician to meet their needs, advises on insurance, payment and visit concerns.

• Responsible for making, confirming, and cancelling appointments for both new and existing patients.

• Manages patient expectations for all scheduled appointments and provides information to patients regarding their visit.

• If applicable, ensures that patients provide any pre-visit documentation, pre-certifications, or authorizations for medical services as needed, and/or a referral, if required.

• Develops relationships with referring physicians and prioritizes queues/lists for requests for appointments.

• If applicable, processes referral requests within the practice management system and contacts appropriate parties to schedule requested appointments.

• Adheres to scripts and protocols for handling various types of appointment requests. Exercises some independent judgment when dealing with patients and special requests.

• Verifies insurance coverage prior to the patient’s appointment.

• Documents patient interactions and notes within the practice management system.

• Participates in pilot programs.

• Obtains, reviews and updates patient demographic and insurance information within the practice management billing system.

Eastern Vascular Associates, Columbia University, Bronx, NY 10/2021-10/2023 Medical Secretary

• Schedule, confirm, reschedule, and cancel appointments for new and existing patients using the EPIC application.

• Maintain multi physicians’ administrative, clinical, and surgical schedule.

• Process medical records requests for all providers according to institutional and compliance standards.

• Obtain medical clearance, and orchestrate pre-op procedures (bloodwork, EKG, covid testing). SKILLS

Computer software/ frameworks: Microsoft Office, EPIC, Salesforce, EMR

Contact this candidate