Customer Service Phlebotomy Technician
Resume:
May **** to
August ****
January **** to
May ***2
Summary
Reliable Phlebotomist offering 17 years of experience in related roles. Hardworking and dedicated with unyielding work ethic. Commended for promoting workplace safety and implementing improved safety training protocols.
Skills
Problem-Solving
Customer Service
Documentation and Reporting
Verbal and Written Communication
File and Record Maintenance
Troubleshooting and Diagnosis
Work Planning and Prioritization
Venipuncture and Capillary Blood
Collections
Experience
Texas Children Hospital
Houston, TX
Phlebotomy Technician III/Phlebotomy Technician/Team Leader Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Labeled blood vials with critical information like time of collection, date and patient name.
Prepared blood-collecting equipment to draw blood and safely store and transport samples.
Maintained fully-stocked phlebotomy cart, carrier and station. Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Coordinated workflow based on stat, schedule, or outpatient needs. Verified quality of specimens by centrifuging specimens for logistics courier to pickup. Verified collection orders and communicated discrepancies to nurses. Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
Identified patients using proper procedures prior to specimen collection. Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures. Gulf Coast Regional Blood Center
Houston, TX
Phlebotomist Technician/Medical Assistant
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Labeled blood vials with critical information like time of collection, date and patient name.
Maintained fully-stocked phlebotomy cart, carrier and station. Coordinated workflow based on stat, schedule, or outpatient needs. Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
LaShanta McCloud
Houston, Texas 77033
*********@*****.***
April 2007 to
November 2011
April 2008
May 2001
Upheld donor confidentiality throughout intake and collection process. Compiled and submitted data for demographic research. Barry Martin Family Practice
Houston, TX
Phlebotomy Technician/Team Leader
Managed quality control and maintained high level of customer satisfaction. Delivered on-the-job training and development initiatives to new hires and contractors.
Managed workflow and productivity of lower-level technicians to keep projects on task.
Updated logs and job reports for completed and pending service calls at shift end. Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
Education and Training
Avalon Medical Career Academy
Houston, TX
Phlebotomy
Jesse H Jones
Houston, TX
High School Diploma
Lone Star College System
Houston, TX
Nursing
Texas Southern University
Houston, TX
Nursing
Certifications
Licensed ASCP-#52042 - 2013
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