Ruby Carnalla
Berwyn, IL *****
****************@*****.***
Professional Summary: Bilingual Medical professional with over 10 years of patient care, administrative, and data entry experience to include scheduling, medical records management, recruiting, billing, employee training, process and procedure development, continuous improvement initiatives, meeting and presentation preparation. Proficient with Microsoft Office Suite, Electronic medical records software and adherence to Ethic, Confidentiality laws.
Skills:
●Fluent in reading, writing and speaking in both English and Spanish
●Self motivated and detail oriented
●Excellent communication both verbal and written
●Time management and prioritization
●Planning and problem solving
●Attention to detail
●Teamwork and collaboration
●Adaptability and flexibility
●Quick learner
Cross CountryHealthCare: 01/2024:present
Cook County:Refugee Belmont-Cragin MobileCareTeam:Logistics Residential Aide/Clerk
Logistics: Greet patients from the shelters and the Landing Zone with High- contact precautions, ensure their safety from first point of contact until they are discharged,
sign them in the logbook, assigned numbers are given and belongings are put on hold until discharged. Give them face masks and send them to the second floor clinic for medical screening. Communicate with teams and management team for Logistics. Keep track of all numbers of patients coming to and from the clinic, And perform all assigned tasks as advised by management.
Registration and data entry of patient information.
Use Citrix, Kaizen, and Cerner Systems
Healthful/Rely- Emeryville, CA(remote) 7/2020-01/2024
Patient Care Navigator
●Attend and represent the organization at professional conferences, in-service trainings, and department meetings
●Identify resources for clients to overcome barriers to care
●Establishes relationships with and serves as primary point of contact for clients
●Piloted and coordinated potential startups for new programs to include COVID monitoring
●Assisted with the creation of software and patient resource manuals for AMITA Health
Heart Care of Illinois - Berwyn, IL 11/2015-7/2020
Patient Registration
●Perform clerical and administrative duties to include patient registration
●Data Entry in EPIC/EMR/EHR database, develop profiles, records, schedule phone and in person appointments
●Provide support to Medical Providers, office assistants, including front and back office staff
●Assist with patient scheduling, provider referrals, insurance verification, and prior authorizations
●Prepare medical documents for patients in ordinance with confidentiality of HIPPA law
Chicago Medical Group Family and Sports Medicine- Chicago, IL 5/2010-9/2015
Patient Services Representative
●Lead office assistant for office operations
●Ensured proper billing by collecting and posting payments for provider services
●Completed patient request for prescription medication refill upon Provider approval
●Established relationships with and served as primary point of contact for patient resources and services
●Answered screened and forwarded incoming calls to the appropriate department or personnel
Education:
Mother Theodore Guerin High School
High School Diploma 1994
CNA : #NA 472