Customer Service Pharmacy Technician

EDUARDO GUACCI

**** ** ***** *** *** *** DORAL, FL 33178 754-***-**** *******@*****.***

OBJECTIVE

A results-driven and bilingual Sales Advisor with over 18 years of experience in sales, customer service, and team collaboration. Seeking a position where I can leverage my expertise in client relations, problem-solving, and operational efficiency to contribute to a dynamic team and drive organizational growth. Committed to delivering exceptional customer experiences and fostering long-term relationships while continually improving processes to meet and exceed business goals.

EXPERIENCE

Pharmacy Technician

Brighhealth ILS Pharmacy, Doral, FL

Oct 2023 – Present

Register patients, manage prescriptions, ensure data accuracy, and resolve third-party issues.

Enhance service delivery through data review, improving operational efficiency.

Deliver medications, set up Rx Machine, and accurately manage patient data.

Assist pharmacists in compliance, develop tracking systems, and initiate technician training.

Process insurance claims meticulously, ensuring timely reimbursements and maintaining records.

Developed a digital prescription tracking system, minimizing errors and boosting patient safety

Optimized third-party issue resolution, improving service delivery through meticulous data review and

strategic resubmission processes.

Provided compassionate customer service, addressing patient concerns and educating on medication usage

while assisting pharmacists in regulatory compliance.

Pharmacy Technician 1

Walgreens Boost Alliance, Miramar, FL

Jun 2023 – Oct 2023

Managed patients' profiles and prescriptions, ensuring accurate data entry while maintaining HIPAA compliance.

Resolved third-party billing issues by reviewing and resubmitting data to improve service delivery timelines.

Processed refill orders, troubleshot prescription details, and enhanced operational efficiency.

Developed and implemented a new method for interpreting medical abbreviations, speeding up prescription processing.

Fostered strong relationships with healthcare providers to improve prescription accuracy and streamline communication.

Guide patients through out the Walgreen app or website to maximize and streamline ordering process

Professional Personal Driver

Alto/Rideshare, Miami, FL

Apr 2022 – Jun 2023

Ensured passenger safety, achieving 100% compliance with safety training and guidelines.

Delivered exceptional customer service, receiving positive feedback for providing a comfortable and secure ride experience.

Adapted to dynamic routes to reduce travel time, enhancing overall efficiency and passenger satisfaction.

Maintained the vehicle in excellent condition, adhering to all safety protocols to ensure high-quality service.

Fostered positive relationships with passengers by actively addressing their needs and concerns, offering a tailored ride experience.

Customer Account Executive - Virtual Sales

Xfinity-Comcast, Miramar, FL

Jan 2018 – Mar 2022

I had the opportunity to work closely with customers via Live Chat, ensuring they had everything they needed and providing tailored product recommendations.

By listening to their concerns and offering thoughtful solutions, I was able to help increase customer satisfaction and boost online sales.

I worked with my team to fine-tune our sales strategies, which helped us meet and exceed our goals consistently.

My goal was always to make each customer feel valued and to simplify their experience with Xfinity products.

Customer Account Executive - Inbound Sales

Xfinity-Comcast, Miramar, FL

Aug 2011 – Dec 2017

I worked directly with customers over the phone, promoting Xfinity’s services, addressing any concerns, and helping to resolve billing or technical issues.

By understanding each customer’s unique needs, I was able to recommend the right services, improving both satisfaction and retention.

I’m proud to have exceeded my sales targets and to have helped simplify the customer onboarding process.

My role wasn’t just about sales—it was about creating lasting relationships with customers and ensuring they had a great experience from start to finish.

SKILLS

Customer-Centered Approach: I truly believe that understanding the customer’s needs and delivering personalized solutions is key to building lasting relationships.

Bilingual Communication: With fluency in both English and Spanish, I’m able to connect with a diverse range of customers and ensure they feel heard and understood.

Problem Solver: I approach challenges with a solution-oriented mindset and find creative ways to improve processes and resolve issues.

Collaboration & Teamwork: Whether I'm mentoring colleagues or collaborating with cross-functional teams, I’m all about working together to achieve great results.

Tech Savvy: Comfortable working with various sales platforms, CRM systems, prescription management software, and Live Chat tools to deliver efficient service.

LANGUAGES

English: Native

Spanish: Native

Italian: Highly proficient

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