Business Analyst Data Management

Neethu Kumar

New Jersey +1-908-***-**** *********@*****.*** www.linkedin.com/in/neethu-y-541815321 WORK EXPERIENCE

Cognizant New York

Junior Business Analyst Apr 2024 - Present

Defined and documented requirements for customer data management systems and ERP integration, establishing a centralized repository that improved documentation access by 50%. Conducted cost-benefit analysis for ERP integration projects, evaluating the financial impact on operational efficiency. Conducted gap analysis and documented requirements for integrating EHR systems with customer data management tools, enhancing interoperability and patient data accessibility. Spearheaded the development of telemedicine features enabling secure video consultations and appointment scheduling within EHR systems.

Collaborated with stakeholders to design workflows for secure and efficient data sharing between EHR platforms and third-party applications, ensuring compliance with HIPAA regulations. Ensured GDPR and CCPA compliance in telemedicine platforms by implementing data encryption and secure data storage protocols.

Developed BRDs, FRDs, and SRS for EHR system enhancements, aligning features with healthcare providers' requirements and compliance standards.

Facilitated JAD sessions to define user stories and acceptance criteria for telemedicine modules, focusing on user- centric design and healthcare compliance.

Automated data validation processes for telemedicine records using Python scripts, reducing errors in patient consultation logs by 30%.

Designed Power BI dashboards to monitor telemedicine adoption metrics, patient satisfaction, and system performance, providing actionable insights for continuous improvement. Collaborated with QA teams to test telemedicine platform functionalities, including video call stability, user authentication, and data synchronization with EHR systems. Led data migration initiatives for legacy EHR systems to modernized platforms, ensuring seamless transition and minimal operational disruption.

Simpl Pay Bangalore, India

Business Analyst Dec 2021 - Aug 2022

Designed pricing models for BNPL transaction funding system to balance consumer affordability and lender profitability.

Analyzed the impact of currency exchange rates on loan servicing processes within blockchain-based systems. Developed financial performance metrics using Tableau to assess the profitability of flexible payment options. Gathered and documented requirements through JAD sessions, ensuring alignment with stakeholders’ needs and compliance standards.

Performed impact analysis using MS Office Suite, evaluating consumer needs and technical feasibility in an Agile- Scrum environment.

Partnered with UI/UX designers to build an intuitive interface, ensuring seamless BNPL integration. Led security validation for BNPL system using blockchain for secure transactions. Automated data extraction and analysis processes using Python, enhancing reporting accuracy and reducing turnaround time for key insights by 25%.

Developed interactive Power BI dashboards to visualize BNPL transaction performance metrics, improving stakeholder understanding and decision-making.

Integrated security checks within Agile sprints to preempt vulnerabilities. Created BRDs, FRDs, SRS, and RTM for BNPL, aligning features with business goals. Documented design needs with UI/UX for user-friendly BNPL solutions. Analyzed blockchain’s fraud reduction benefits vs. costs for secure BNPL transactions. Visualized data to support decisions on user adoption and transaction security. Assessed BNPL model’s customer acquisition vs. management complexities. Balanced blockchain’s security benefits with scalability challenges. Integrated compliant loan servicing workflows with ODM tools. Used JIRA and Confluence for Agile decision tracking and improvement. Mphasis Limited Bangalore, India

Technical Support Associate Oct 2020 - Nov 2021

Delivered end-to-end technical support, ensuring system uptime and high availability. Analyzed service pricing strategies to optimize subscription-based IT support offerings. Evaluated foreign exchange impacts on IT service contracts for multi-regional clients, ensuring compliance with financial standards.

Built financial models to assess the cost-effectiveness of user account management systems and service scalability. Conducted user mapping with Lotus Notes to identify and resolve recurring technical issues. Managed user accounts and access controls, ensuring compliance with GDPR and Indian IT Act standards. Administered remote support via Citrix Virtual Desktop, RDP, and Active Directory. Resolved incidents using ServiceNow, adhering to SLAs and maintaining service continuity. Supported secure user access and identity verification through Okta/CyberArk and Duo Security. Created a Knowledge Book documenting common technical issues and troubleshooting processes to streamline support.

Engaged in incident management, identifying and resolving technical issues to maintain service continuity. Performed system validation to ensure compliance with predefined standards. Provided training to end users on system usage, ticketing protocols, and best practices. Utilized Project 365 for planning and managing technical support activities. Thomas Cook India Bangalore, India

Business Development Associate May 2019 - Jun 2020 Played a pivotal role in developing an AI-powered travel itinerary chatbot, offering personalized travel recommendations.

Defined business requirements through JAD sessions, aligning with user needs and project objectives. Analyzed travel data to train the AI model, using SQL for data extraction and processing. Managed and organized customer databases using SQL and Google Suite, ensuring compliance with data protection regulations.

Integrated customer data for improved user experience and service delivery. Conducted system testing to ensure compliance with GDPR and Indian IT Act. Documented key functionalities and AI training processes, supporting seamless internal adoption. Utilized MS Office Suite for documentation, reporting, and presentations to support business development strategies. EDUCATION

Saint Peter's University Jersey City, NJ

Master of Business Administration (MBA) in Business Analytics Graduation Date: Date Mount Carmel College Bengaluru, India

Bachelor of Commerce Graduation Date: Date

SKILLS & INTERESTS

Skills :

Stakeholder Management, JAD Facilitation, Data Visualization, ERP Systems (PeopleSoft), SQL,Python, Power BI, Project Management Tools (JIRA, Confluence), Blockchain Technology, Compliance Management (GDPR, CCPA, RBI), Customer Relationship Management (Salesforce CRM), Testing & Quality Assurance

Contact this candidate