Customer Service Representative

Claudia Molinero

Lakeland, FL

Cell: 813-***-****

Email: *******.********@*****.***

Over 10 Years of Customer Service Experience in a Retail and Professional Environment

Experience as a Dispatcher and Office Professional

A highly motivated, bilingual Customer Service Representative

Employment Skills and Abilities:

Spanish/English Fluently

Assist in Staff Training

Problem-Solving

Microsoft Office

Dependable

Detail Oriented

Goal Oriented

Money Handling

Dispatching

Employment Experience:

Medical Front Office

Scheduled appointments for patients based on need and physician availability.

Verified patient's insurance and collected any co-pays from them.

Maintained patient records and followed all HIPPA regulations.

Answered patient's calls in a fast-paced medical office environment.

Proficient in handling customer service issues and resolving a variety of problems.

Team player with effective interpersonal and communication skills, with a positive, “can-do” attitude.

Insurance Benefits Representative (Bilingual)

Researched and responded to inquiries regarding benefits, eligibility, and claim status.

Initiated and tracked any required follow-ups to properly satisfy inquiries.

Documented all information regarding each member's call in the system's inquiry notes field.

Responded to inquiries in an accurate and timely manner while keeping patient confidentiality.

Handled member complaints in a fast and efficient manner to retain them as a consumer.

Keep a working knowledge of medical terminology to better serve and understand the members’ requests.

Dispatcher

Received and processed incoming equipment service requests for medical imaging and film processing equipment.

Ensured timely execution of dispatching and call escalation procedures.

Managed daily service report data entry and initiation of service billing process.

Take " on-call " phone coverage on a weekly rotation.

Resolved customer inquiries/issues in a fast and efficient manner in this fast-paced office.

Employment History:

05/17-current First Watch Lakeland, FL Server / Cashier

01/16-12/22 Cracker Barrel Lakeland, FL Server

04/13-08/15 BayCare Medical Group Tampa, FL Medical Assistant

Education:

Sanford Brown Institute Tampa, FL Medical Assistant

Colonial High School Orlando, FL High School Diploma

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