Network Engineer Support Specialist
Resume:
Rally J. Reyes
Knoxville, TN 37922
**********@*****.***
Objective:
Highly motivated and enthusiastic Senior Network Engineer bringing over 24 years of experience as a Senior Level IT Support Specialist. Contributes exceptional customer service, communication, and multi-tasking. Strong leadership skills as well as the ability to motivate people. Works well with deadlines and challenging environments. Experience:
Senior Network Engineer 10/2023 - 6/2024
Skiers Choice Maryville, TN
Maintain Network System
Monitor Network Security
Create and support Host Server with Replications of Virtual Machines to ensure no outages
Assist with all IT needs including all hardware requirements
Create courses for employee training on cyber security
Setup and support Acronis cyber network for cloning of the machines in Manufacturing
Setup and support Ubiquity Wireless Network
Setup Linux / Raspberry Pi for Monitors for training and manufacturing needs Senior IT Support Specialist 10/2020 – 3/2023
South College Knoxville, TN
Maintain and administer computer networks and related computing environments, including system software, application software, hardware, and configurations
Troubleshoot, diagnose, and resolve hardware, software, and other network and system problems
Replace faulty network hardware components when required
Support implementation of new systems and applications including planning, executing network technical tasks, testing, issue resolution, assessment of system environment readiness, and go live support
Support Staff Computer Hardware and Network
Support Student IT related issues regarding log in issues to Canvas, Office 365, and the student portal
Configure and monitor all critical VM and physical Servers are being backed up regularly (38 total) using Veeam
Setup all new Windows 10 computers using Acronis Snap Deploy
Setup classroom conversions using Wolf Vision Cynap, Mixing boards, Amplifier, Speakers, Projectors, and Cameras
Train instructors on how to use the equipment & modified the process from 6 pages of instructions to 6 steps Senior Network Engineer 10/2011 – 4/2020
Managed Technology Bohemia, NY
Configure and maintain Active Directory Administration, Virtual Server Technologies, Firewalls, VPNs, Security, Microsoft Exchange servers, Office365, DNS Management, Network Administration, Helpdesk for Windows/Mac desktops/Servers
Design and implement for Server Migrations, Microsoft Server 2003-2016
Manage Email Migrations and Exchange SSL certificates
Plan and deploy Network infrastructure and security
Lead and guide lower-level Network staff, as necessary
Maintain a detailed accurate inventory of company assets via existing databases and acquiring new hardware and software as needed
Setup, maintain, and create rules to Client's firewalls, and wireless devices
Provide IT operation functions to offices for the organization’s hardware, software and voice/ data network solutions
Diagnose and correlate complex network problems, identify root causes and remediation strategies
Diagnose and Configure Allworx and 3CX VOIP Phone systems Network Administrator 6/2000 – 7/2011
Santinelli International Hauppauge, NY
Set-up and configure all users on Active Directory and Storage folders
Provide support for core business apps including customer service help desk, sales contact management database, and several accounting applications (Microsoft Great Plains, Real World, Clientele, and Prophet CRM)
Monitor and Administer the Network, maintaining system checklists and error logs up to date
Manage running inventory of all hardware and maintain server rooms
Replace defective or inadequate hardware devices up to and including all internal components
Maintain the disaster recovery and data backup process
Preserve and secure corporation data folders for authorized personnel
Participate in the process of acquisition of new hardware and software and maintain a detailed, accurate inventory of company assets via existing databases
Deploy new hardware and software and maintain Windows updates, virus signatures and other patches on all company computers
Serve as primary technical contact to approximately 100 employees (60 internal and 40 remote)
Administer and maintain end user accounts, permissions, and access rights
Train and educate on administration tools surrounding provisioning and access rights changes.
Coordinate and facilitate/deliver training sessions as appropriate to associates in software and telephone system
Administer use of data files and regulate access to safeguard information in computer files and folders. Education and Certifications:
Allworx Phone System Certified
A.O.S. Computer Science and Liberal Arts Nassau Community College, Garden City, NY Computer Skills:
Acronis Snap Deploy 5
Adobe
Allworx VOIP Certified
Campus Nexis
Cisco Firewall
Cisco Systems VPN
Cisco Wireless
Clientele and Epicor
Cloud Computing
CrashPlan / Carbonite remote backups
DNS Management
Hyper-V
IIS
Labtech
LillyPad/Fishbowl
Microsoft Exchange
Microsoft Great Plains
Microsoft Office
Microsoft Server
Microsoft Windows
Microsoft Windows for Desktop
MS Dos
Office 365 Email and Migrations
POE Switches
Prophet CRM for Outlook
QuickBooks
Remote Desktop Services
SonicWall Firewall
SQL Server
SSL Management
Symantec Antivirus Cloud
Symantec Backup Exec
Terminal Services
Tiger Paw SQL
Trend Micro Cloud
VEAM Backup and Endpoint
Veeam Backup and Replication Build 10
VMWare ESXi 7.0 and earlier
Windows Virtual Servers
References:
Available upon request
Contact this candidate