Operational Excellence Assistant Manager
Resume:
Jameelah Nance
Laurel, MD *****
*************@*****.***
Dynamic and results-oriented professional with over 10 years of experience in leadership roles, adept at driving operational excellence and achieving business objectives. Proven track record of spearheading teams to exceed performance targets while fostering a culture of collaboration and innovation. Skilled in strategic planning, budget management, and implementing process improvements to optimize efficiency and profitability. Exceptional communicator with a talent for building strong relationships with stakeholders at all levels. Ready to leverage expertise to deliver impactful results as a General Manager. Work Experience
Manager
TR Homes-Coon Rapids, MN
January 2020 to Present
As the Manager, I led a high-performing team to achieve operational excellence and exceed business objectives. I spearheaded strategic initiatives to drive revenue growth, improve customer satisfaction, and enhance overall profitability. My responsibilities encompassed overseeing all aspects of daily operations, including staff management, training, and performance evaluation. I developed and implemented robust processes to streamline workflows, optimize resource allocation, and ensure adherence to quality standards and regulatory requirements. Through effective communication and leadership, I fostered a culture of teamwork, accountability, and continuous improvement. My proactive approach to problem-solving and decision-making contributed to a positive work environment and sustained business success.
Assistant Manager
Select Home Care, LLC-Minneapolis, MN
June 2015 to December 2018
As an Assistant Manager, I played a pivotal role in supporting day-to-day operations, overseeing team performance, and ensuring seamless execution of organizational goals. I collaborated closely with senior management to develop and implement strategies for enhancing productivity and customer satisfaction. My responsibilities included training and mentoring staff, managing schedules, and resolving customer issues promptly and effectively. Additionally, I contributed to budget planning, inventory management, and maintaining compliance with company policies and procedures. Through my proactive approach and strong leadership, I helped foster a positive work environment and drove continuous improvement in operational efficiency.
Education
B.A. in Business Management
Michigan State University - East Lansing, MI
August 2019 to June 2023
Skills
• A strong understanding of
nutrition
Excellent food preparation
and cooking techniques.
Verbal and written
communication
Organization
Time management
Attention to detail
Eective communication
skills
Dedication
Goal setting
Critical thinking
Adaptability
Discipline
Problem solving
Independence
• Food safety
• Time management
• Restaurant experience
• Customer service
• Team management
• Training & development
• Sales
• Customer relationship management
• Analysis skills
• Negotiation
• Account management
• Human resources
• Google Docs
• Presentation skills
• Project management
• Bookkeeping
• Strategic Planning
• Forecasting
• Financial Report Writing
• Budgeting
• Business Analysis
• Employee Evaluation
• Management
• Business Development
• Marketing
• Research
• Quality Assurance
• Merchandising
• Profit & Loss
• Office Management
• Microsoft Powerpoint
• Recruiting
• Process Improvement
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