Technical Support Asp.Net

Austin Wilkinson

Mankato, MN

507-***-**** ***********.******@*****.***

Professional Summary

Detail-oriented IT professional with extensive experience in technical support, process automation, and IT operations management. Proven ability to troubleshoot complex systems, support end users across diverse platforms, and improve business processes through innovative technical solutions. Proficient in ASP.NET, SQL, Windows, and with a strong understanding of ITIL v4 Foundations principles. Skilled in communication, documentation, and collaborative problem-solving, ensuring optimal client satisfaction and operational efficiency. Technical Skills

- Technologies: ASP.NET, SQL, PHP, HTML, CSS, JavaScript, WordPress, LinqPad, PowerShell

- Tools: Visual Studio, SSMS, RDP

- Systems: Windows, Virtual Machines, Inventory Management Systems

- Certifications: ITIL v4 Foundations (In Progress) Professional Experience

Genex Services, LLC Program Analyst II

April 2017 – October 2024

- Delivered first- and second-line technical support for 800+ users across business-critical ASP.NET, SQL, and Windows-based applications, achieving a 97% resolution rate within SLA.

- Automated workflows such as invoicing and data entry, reducing processing times by 40% and cutting annual operational costs by 20%.

- Debugged and resolved application crashes by analyzing stack traces and using tools like Visual Studio, saving the company over $50,000 annually in downtime costs.

- Trained 15+ team members in LinqPad for SQL management, increasing query efficiency by 50% and ensuring consistent data analysis practices.

- Wrote and deployed PowerShell scripts to automate server maintenance tasks, reducing manual intervention by 60%.

- Authored detailed documentation for recurring issues and workflows, reducing incident resolution times by 30%.

- Identified and met with developers and business analysts to discuss processes and automation opportunities, collaborating to remove backend bottlenecks and implement new features that improved system efficiency.

Perry Software Solutions Owner

2010 – 2020

- Negotiated and closed deals with 40+ clients, driving $250,000+ in cumulative revenue over a decade.

- Built and maintained 40+ websites using WordPress, HTML, CSS, JavaScript, and PHP, tailoring solutions to client needs with a 95% customer retention rate.

- Identified and resolved complex website issues, including dependency updates and hacks, delivering same-day solutions to 90% of incidents.

- Established partnerships with graphic designers and marketers, providing comprehensive web development packages.

- Mentored and trained junior developers, fostering technical growth and improved team efficiency.

Alaska Industrial LLC IT Department Manager

January 2013 – May 2014

- Designed and deployed a custom inventory management solution and customer-facing website, integrating order placement and shipment tracking functionalities.

- Negotiated with Verizon to implement satellite-based vehicle tracking, reducing accidents by 70% through real-time monitoring and accountability.

- Built a dispatch display system to monitor vehicle locations and speeds, enhancing operational transparency.

- Delivered a 40% reduction in manual inventory errors through system automation. Harley-Davidson Dealership IT Department Manager 2011 (9 Months)

- Upgraded 36 outdated workstations to modern systems, reducing daily troubleshooting time by 80% and improving employee productivity.

- Managed website updates, including inventory accuracy and UI/UX improvements, leading to a 20% increase in online sales.

- Streamlined inventory management workflows, saving 2 hours daily through improved stock tracking and integration.

Education

High School Diploma

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