Customer Service Marketing Manager

Salvador M. Garcia

*** * **** **. *******, CA ***25

Phone: 949-***-****/ E-Mail: ************@*****.*** OBJECTIVE:

To apply the skills & knowledge I’ve acquired to build a successful career at a location I can call home. EDUCATION:

Some College at Orange Coast College 1990

Business Management with a Minor in Economics

LANGUAGES: English & Spanish

EXPERIENCE:

Nabers Cadillac/ Suburban Buick GMC of Costa Mesa – Costa Mesa, CA January 1991 – September 2005 & July 2009 - April 2018

• Accessory Technician

• Accessory Assistant & Manager

• Internal writer for new and used vehicles

• PDI Manager

• Due Bill Manager

• Customer Service, Sales, & Aftermarket service sales

• Proficient in ADP and Reynolds & Reynolds automotive systems Tustin Cadillac – Tustin, CA 2005 - 2006

Accessory, Sales, & Marketing Manager

• Manage accessory center

• Manage Tire & Wheel Center

• Overlook due bills and communicate with new and used car departments

• Internal new and used vehicle display for accessories: GM and Aftermarket American Eagle Wheel- Lake Forest, CA 2008 - 2009

West Coast Regional Sales

• Regional West Coast Sales Manager

• Maintain and monitor financial accounting

• Inventory and Sales monitoring for the company warehouse Simpson’s Chevrolet – Garden Grove, CA 2019 – 2020 Service Advisor

• Due Bills

• Schedule Appointment and Delegate Work

• Parts Ordering & Tracking

• Set up Customer Service Loan Car(s) & Customer Service Appointments for promised work

• Maintain an effective Customer Service Index (CSI) Norm Reeves: Ford, Lincoln – Cerritos, CA October 2021 – June 2022 Service Dispatcher

• Take in and distribute work orders, with a consistent 24 - 48 hour vehicle diagnosis rate per customer

• Effective Time Management to ensure work was handled in a timely manner

• Manage quick lube service and ensure all services were billed properly

• Customer Service and Quick Response time for clients/customers

• Manage all repair orders and ensure responsible party receives the proper documentation

• Check MPI’s and ensure they are all filled out properly

• Road Test cars with Customers to verify the problem/complaint

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