Sales Associate Customer Service
Resume:
Gisela Jordon
Lancaster, CA *****
**********@*****.***
OBJECTIVE
I am seeking a new and challenging position in retail. Professional Experience
Sales Associate, Dillard’s October 2009 – Present
Palmdale, CA
• Duties include commissioned sales for a diverse cliental.
• Made Pacesetter for annual shoe sales of $300,000 two consecutive years
• Set up new displays and did regular inventory
• Did department markdowns
• Trained new sales associates to do daily tasks
Retail consultant December 2007 – October 2009
• Conducting liquidations of retail stores
• Making all necessary advertising arrangements
• Coordinating the selling of inventory
• Disposing of furniture and fixtures
• Overseeing the finance and administration functions Store Manager, Factory 2-U October 2005 – December 2007 Lancaster, Palmdale
• Recruiting and selecting team members
• Train, motivate and develop staff to the next level
• Use labor management tools, including staff scheduling to maximize productivity
• Supervise and lead by example
• Monitor sales and stock inventory
Merchandise Manager, TJ Maxx October 2002 – December 2005 Granada Hills, Palmdale
• Supervise Department Leads in the execution of merchandise presentation, markdowns and recovery
• Maintain shrink awareness and ensure customer service policies and procedures
• Manage a staff of about 32 employees and coordinate work schedules
• Provide mentorship to new employees
Softline Manager, June 1998 – October 2002
Army And Air Force Exchange Service
Edwards AFB, CA
• Manage Softline area, including: Jewelry, Shoes. Men’s. Ladies, Girls, Boys and Infant departments.
• Plan, manage and oversee all functions to achieve maximum sales and customer satisfaction
• Responsible for Merchandise display/representation and stock level
• Assist with theft control
EDUCATION
• Antelope Valley College, General Studies
• Cero Coso College, General Studies
• Dolmetscher School, Giessen Germany
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