Service Delivery Services Operations
Resume:
Ramona DeLaRosa
Glendale, AZ *****
********@*****.***
Willing to relocate to: Peoria, AZ - Phoenix, AZ - Scottsdale, AZ Authorized to work in the US for any employer
Work Experience
Services Journeyman
U.S. Air Force-Phoenix, AZ
March 2024 to Present
- Lead and manage services operations, ensuring efficient and cost-effective execution while maintaining high customer satisfaction standards.
- Analyze and improve work methods and procedures, driving continuous process improvements and optimizing operational efficiency.
- Resolve customer complaints and issues promptly, ensuring timely resolution and high levels of customer satisfaction.
- Apply accounting principles to monitor and control resources, ensuring adherence to financial protocols and budgets.
- Develop and manage appropriated and non-appropriated fund (NAF) budget requirements to support program objectives.
- Oversee requisitioning and accounting for subsistence, supplies, and equipment to support comprehensive services programs.
- Conduct facility assessments and surveys to identify renovation, construction, and modernization needs for service facilities.
- Develop and implement capital expenditure plans for NAF and APF funding, supporting facility upgrades and new projects.
- Design equipment layouts and establish operating and maintenance procedures to optimize service delivery and operational efficiency.
- Manage and track NAF and APF financial accounts, ensuring compliance with financial regulations and effective resource utilization.
- Collaborate with commanders and unit fitness managers to manage the Air Force Fitness Program, ensuring alignment with organizational goals.
- Supervise and operate automated accounting, requisitioning, and reporting systems, ensuring accuracy and compliance with operational standards.
- Establish and manage bare base facilities, providing essential services including food, fitness, lodging, sports management, recreation, laundry, mortuary services, and field exchange operations for deployed personnel.
Readiness Specialist
U.S. Air Force-Salt Lake City, UT
March 2022 to March 2024
• Manages and directs Force Support programs, operations, and retail operations
• Supervises and works in appropriated fund (APF) food service activities; lodging activities; recreation, fitness and sports programs; laundry operations; mortuary affairs programs; honor guard teams; protocol operations, missile alert facilities, and Force Support readiness programs.
• Operates and supervises automated information management systems. Services Journeyman
U.S. Air Force-Valdosta, GA
November 2018 to March 2022
• Directs, administers, and controls hourly operations and activities of facilities and programs in an assigned area.
• Ensures compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care.
• Participates in the implementation of divisional and company initiatives and strategies.
• Directs and oversees the business of the assigned facilities within a defined area through effective leadership and management of customer service, quality care, marketing, and responsible fiscal management.
Fitness Specialist
Valdosta, GA
August 2020 to August 2021
• Developed and implemented fitness programs to improve readiness, prevent injuries, and promote overall wellness.
• Conducted physical fitness assessments, including body composition, strength, endurance, and flexibility testing.
• Created personalized fitness plans based on assessments, goals, and medical history to ensure readiness for deployment.
• Provided one-on-one coaching and led group training sessions in strength, cardio, and flexibility.
• Delivered seminars on nutrition, injury prevention, stress management, and mental toughness.
• Mentored and supervised junior fitness trainers, offering guidance and professional development.
• Collaborated with medical teams to adapt fitness plans for injured or recovering personnel.
• Evaluated program outcomes and provided recommendations for improvements based on feedback and data.
• Maintained fitness facilities, ensuring proper use, cleanliness, and safety of equipment.
• Developed fitness routines for deployment readiness, preparing service members for rigorous environments.
Education
High school diploma
Glendale High School - Glendale, AZ
August 2015 to May 2018
Skills
• Bilingual
• Customer service
• Computer skills
• Analysis skills
• Data entry
• Spanish
• Inventory control
Certifications and Licenses
CPR Certification
October 2021 to October 2026
BLS Certification
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