Package Handler It Support

Jamie Edwards

404-***-**** ****************@*****.*** Atlanta, GA

www.linkedin.com/in/jamieredwards

Summary

Independently Driven aspiring Tech Professional with years in Logistics and Compliance, focuses on effective and impactful solutions. Ability to determine and interpret internal needs providing a positive impact on client satisfaction. Well-versed in adapting to changes in any area of the operation. Experience in identifying areas that can be improved by recognizing small details that can be changed to make a big impact. Looking forward to working with a company that values growth, encourages advancement and supports work-life balance. Core Competencies

Problem Solving Detail Orientation Communication

Client Focus Business Process Improvement Coachable Technical Skills

Hardware Software

● Hard Drives

● iOS (Apple product)

● PC internal components

● Peripheral (keyboards, USB C,

mouse, printers, display)

● Mobile Device

● Laptops

● Cables

● Windows 10 & 11

● VMware & Hyper-V

● Active Directory

● MacOS

● Google Apps

● Microsoft 365 office

● Wiping and Reinstalling OS’es

● Linux

Education/Training/Certifications

Per Scholas, Atlanta, GA Aug 2024-Nov 2024

IT support

Kaplan University 2008

(Pursued Behavioral Science in Psychology)

Jamie Edwards 404-***-****

RECENT/RELEVANT CERTIFICATE PROGRAMS

GCF Windows Basics 2024

HSI First Aid Training 2024

CompTIA A+ Cert. 2024

Experience

Uber Nov 2015 – Current

RideShare Driver

● Achieve high customer ratings for attentiveness and customer service.

● Use devices to effectively accept and complete routes to ensure tracking of completed arrivals.

● Access GPS to determine the fastest route to destinations in order to save riders money and maximize availability.

● Place safety as a top priority for rides while following company and community guidelines for engaging all personnel.

Edible Arrangements Apr 2021-Dec 2022

Delivery Driver

● Used device to complete on-time deliveries by choosing best and most efficient routes.

● Communicated customer complaints, requests and feedback to company management for swift resolution.

● Manually entered any missed tickets in the system to ensure accurate delivery.

● Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.

FedEx Ground May 2006-Nov 2021

Senior Operations Administrator

● Used different computer applications to keep track of all driver’s information.

● Used MS Office tools (Word, Excel, Outlook) to create spreadsheets, update documents and answer emails to ensure everything was well organized.

● Assisted management with different tasks daily to help improve operations.

● Used troubleshooting to effectively solve printer issues in a timely manner.

● Secured confidential client information to satisfy company policy and procedures.

● Promoted after 7 years ( from Administrative Associate). Administrative Associate

Jamie Edwards 404-***-****

● Used (TMS) computer application to successfully identify all trailers for daily operations.

● Supervised multiple employees at a time, giving direction to make the operation function smoothly using a headset radio.

● Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

● Promoted after 2 years (from a Package Handler). Experience (cont.)

FedEx Ground

Package Handler

● Used hand-held scanners to accurately track item movements.

● Accurately assembled, sealed and loaded routing packages into correct trailers.

● Followed verbal and written instructions to properly move and ship packages.

● Frequently lifted 50 to 100 pounds daily

Accolades/Accomplishments

● Bravo Zulu 2021

● Employee of the Quarter 2020

● Admin of the Month 2015

● Admin of the Month 2014

● Excellence Award 2012

● Package Handler of the Month 2010

● Package Handler of the Month 2009

Relevant Coursework

● NDG Linux Unhatched Course Mar 2024

● Windows Basics Mar 2024

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