Team Lead Quality Assurance
Resume:
Gregory-Sean Fletcher
Property Claims Team Lead, Quality Assurance Reviewer, Pre-K Teacher, Mental health Specialist, Shift Leader/
Supervisor San Antonio, TX 78252 *******************@*****.***
To impact the business & Insurance sector through excellent customer service and business aptitude.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Property Claims Team Lead
Allcat Claims Service, LLC - Boerne, TX
July 2022 to Present
•Manage and Supervise Field Adjusters inventory and claims.
•Collaborate claims using Xactimate.
•Experience and Knowledge of using Xactimate and XactAnalysis.
•Daily use of Claim assist database.
•Review low to moderate claims and make corrections where needed.
•Holds several Insurance Adjuster Licenses
•Active Adjuster Licenses
•Manage efficient cycle times and quality of claims
•Verify facts and determine coverage by evaluating policy limits and endorsements.
•Examine documents for completeness, accuracy and conformance to carrier guidelines and policies.
•Note and follow up on discrepancies in files
•Communicate the status of claims to management and leadership.
•Maintain detailed documentation on files.
•Make revisions needed on files.
•Proficient computer skills.
•Attention to detail
•Staff adjusted for several months.
Quality Assurance Reviewer
Allcat Claims Service, LLC - Boerne, TX
January 2022 to Present
• Review low to moderate claims and make corrections where needed.
Delivery Driver
Amazon DSP - Schertz, TX
September 2021 to January 2022
•Delivered Amazon Packages daily in a safe and timely manner.
•Follow routes and time schedules
•Load, unload, prepare, inspect and operate a delivery vehicle.
•Complete logs and reports
•Follow DOT regulations and safety standards
Team Lead/Supervisor
Guiding Light Residential Treatment Center LLC - San Antonio, TX
May 2013 to July 2021
•Provided Leadership and Supervision to staff and residents in the faculty.
•Attended and participated in monthly training for staff with input.
•Participated and organized community outings, house orientation for all new employees.
•Ensured that all daily documentation was completed accurately and in a timely manner.
•Assisted with house staffing and staff recruitment.
•Coordinated and implemented shift objectives.
•Administered all daily prescribed medications for residents, completing medical logs accurately and assuring the medication count is correct.
•Established rapport with residents, family members, caseworkers, probation officers, DFPS investigators, CASA and others.
•Attended monthly medication evaluation for residents.
•Reporting and serious issues to the abuse and neglect hotline.
•Created and implemented monthly activity schedules.
•Role modeling for staff and residents at facility.
•Worked directly with Administrators and Program Director to ensure all staff and residents needs are met.
Mental Health Technician
Abraxas Youth & Family Services - San Antonio, TX
February 2012 to May 2013
•Supervised and Monitor clients in the unit assigned
•Completing daily paperwork on clients' behaviors and routines
•Making sure clients daily needs are met
•Transporting clients to appointments outside of the facility
•Organized documentation
•Does routine room check on clients to ensure safety.
•Conducting organized activities for clients throughout the day.
Pre-K Teacher
Denton City County Day School - Denton, TX
May 2010 to February 2011
Created weekly lesson plans and led a structured daily schedule for 4–5-year-olds.
Gym Assistant (Student Employee)
Southeast Community College, Nebraska
April 2008 to June 2008
Opened and closed gym daily, issued gym equipment, arranged set up for special events and officiated intramural basketball games.
Assistant Basketball Coach (Volunteer)
St. Elizabeth Technical High School, Jamaica 2005 to 2006
Assisted coach and students with basketball techniques and training routine
Education
Some college in Business
Southeast Community College - Beatrice, NE
2022 to Present
Some college in Sociology
University of North Texas - Denton, TX 2010 to 2012
St. Elizabeth Technical High School 1997 to 2002
Skills
•Sports Coaching (3 years)
•Physical Education (2 years)
•Teaching (2 years)
•Mental Health Counseling (8 years)
•Crisis Intervention (10+ years)
•Organizational Skills (6 years)
•Group Therapy (6 years)
•Behavioral Health (10+ years)
•Social Work (10+ years)
•Experience with children (10+ years)
•Customer service (8 years)
•Microsoft Office (2 years)
•Supervising experience (7 years)
•Computer literacy (10+ years)
•Management (7 years)
•Child protective services
•Analysis skills
Certifications and Licenses
CPI Certified
June 2021 to June 2022
Property and Casualty License
July 2022 to February 2026
Texas insurance license
January 2022 to February 2026
Georgia insurance license
July 2022 to February 2026
Louisiana insurance License
July 2022 to February 2026
Arkansas Insurance License
July 2022 to February 2026
Oklahoma Insurance License
July 2022 to February 2026
North Carolina Insurance License
July 2022 to March 2025.
Florida Insurance License
July 2022 to February 2026
Louisiana Insurance License
Contact this candidate