Web Developer Applied Science
Resume:
Alex Padilla
Guadalupe, AZ 85283
Home 480-***-****
Cell 480-***-****
Objective:
To obtain and secure a challenging and responsible position.
Education
Associate in Applied Science: IT Cisco professional South Mountain Community College December 2015 with Distinction
Associate in Occupational studies: Hi-Tech Institute (Anthem College) December 2000
Refresh Cisco Academy (CCNA) at Mesa Community College Fall 2018
Refresh Cisco Academy (CCNA) at Mesa Community College Summer 2017
Cisco CCNA Security Fall 2015.
Cisco Academy (CCNA) Spring-Fall 2003.
Technical Skills
Configured Rip, Ripv2, OSPF, and Eigrp, and static Routing protocols.
Configured VTP, spanning tree, and Trunking protocols Switching protocols.
Performed installation of networks, which included cabling routers, switches, and ip assignment of networks.
Assisted CCNA students with router commands and network setup.
Connect and configure Cisco 2500,2900, and 3500 series routers and switches at the Cisco academy
Performed installation of ip v4 networks, which includes cabling router, switch, and ip assignment of hosts and networks.
Performed IPV6 addressing.
Configured layer 3 switches for routing and for access layer ports for switches.
Enabled and configured SSH on routers and switches.
Familiar with using putty or Tera term software to access router and switches by SSH, telnet, or serial connections.
Certifications
Cisco CCNA Routing and Switching February 2019 (Expired February 2022)
Cisco CCNA Security May 2016 (Expired 2022)
CompTIA A+ December 2004 (Current and valid)
Experience
Activation's and Training Bank of America July 2022-present
Made outbound calls Took inbound calls.
Communicating with merchant consultants on merchant status.
Walking merchant through email activation of portal for setting inventory.
Helping Merchant and Web Developer create profile and generate security keys to import to their website for accepting online payments.
Helped merchant access their online Business account and how to navigate through information they needed in account.
Activation's and Training Agent Diversant (Bank of America) January 2022-July 2022
Made outbound calls Took inbound calls.
Walk merchants through activating card reader and pairing via Bluetooth.
Walk merchants through connecting card payment devices and wi-fi.
Walk merchants through sales, void, and refund functions for card payments.
Answer any card reader know-how questions.
Help Desk Analyst Data INC (Bank of America) December 2020-December 2021
Troubleshoot any VPN connection errors.
Assisted with install of Cisco Any Connect certificates.
Remote into PC to troubleshoot various issues associate had.
Assisted associates with monitor display issues.
Resolved issues with websites and portals by erasing cache and cookies.
Downloaded software to associate PC if needed.
Walked associate through updating their software via patching tool.
Troubleshot various Outlook connection issues.
Would run CMD prompt commands and scripts to trouble shoot Cisco IP communicator and other soft phones.
Ran Office repair for office apps.
Assisted with Printer install.
Walked user through resetting iPhone and updating IOS software
Used Remedy ticketing system.
Phone Technician Concentrix (Charter) October 2020-December 2020)
Accepted payments from customers.
Resolved billing questions.
Made unlock requests for customers.
Explained Mobile plans to customers.
TAC engineer Concentrix (Cisco) (January 2019-October 2020)
Performed factory resets on switches and routers as needed.
Assisted customers with port forwarding.
Walked customers through configuring VLANS.
Processed replacements for customers.
Performed various other configurations and troubleshooting on Routers and
Switches.
Had user connect to VPN on Apple Mac using Mac built-in PPTP client
Had user use ifconfig and ping commands in Apple Mac terminal to determine if IP address was correct.
Used Remedy Ticketing system.
Service Desk Technician Insight (December 2017-January 2019)
Reset passwords as needed or required.
Unlocked accounts according to policy.
Troubleshoot VPN connections or VPN sites.
Troubleshoot internet connections.
Mapped drives remotely for client.
Sent email to manager or HR on behalf of client.
Troubleshoot Outlook .
Troubleshot MIFI device.
Used Remedy Ticketing system
Installed software remotely.
CSA II Consumer Cellular (September 2016-November 2017)
Walked customers through saving contacts to sim card and to google cloud or iCloud on android and iPhone.
Walked customers through saving apps and files from one phone to the other when possible.
Used various troubleshooting techniques to have customer connect to internet using phone data function.
Walked customer through connecting to wi-fi if there were connection problems.
Helped customer do basic functions on iPhone and android products such as moving icon apps or deleting the apps.
Helped customer do basic navigation on the iPhone and the Android devices.
Emailed customer requests for sim cards for delivery via forms.
Took orders via credit cards for phone purchases.
CSA I Express employment (June 2016-September2016)
Client: (Consumer cellular)
Receive inbound calls from customer and potential customers.
Sell Data/Voice service to potential customers.
Transfer customers to various Departments depending on their needs.
Sell Data, text and voice plans to customers.
Modify customer plans on customer’s request.
Walk customers through enabling or disabling data usage on their IPhone or smartphones.
Resolving internet access issues with customer’s smartphones or iPhone
Resolving any billing questions, disputes, or credits customer has.
Pod team voted best phone occupancy 99.98 percent for July -Aug (2016) for site.
Screen maker Hillman Group (January -2013-June2016). (Screen maker I)
Manufacture silk screens for printers.
Integrate electronic components for key-making kiosks.
Installed windows 7 and key displays for kiosks.
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