Support Specialist Ii

Efird Taylor

Concord, NC *****

***********@*****.***

+1-704-***-****

Professional Summary

OBJECTIVE: To secure a position within a quality-driven organization in order to demonstrate my proficiency in Network Engineering, Administration and IT Controls Specialist Authorized to work in the US for any employer

Work Experience

Automation Engineering Support Specialist

Groninger USA-Charlotte, NC

May 2024 to August 2024

• Troubleshooting PLC's Rockwell, Siemens, Zenon

• Working with ladder logic to find issues related to running of machinery

• Reading electrical schematics and determining what is needed.

• Use of virtual machines to run and find issues and connect to customer machines to see issues "live"

• Use of

Remburg ticketing system and creating, managing and resolving tickets. Senior IT Network/Controls Administration Specialist II Corning Incorporated-Midland, NC

February 2008 to January 2024

• Expert knowledge of IT/Networking, Lan/Wan, VPN, Vlans, switches, database connections and applications.

• Implemented/installed and configured network switches, routers, hubs and firewalls for growth and future advancement.

• Ensured redundancy across all switches, routers, hubs, terminal enclosures and terminal closets in event of power failure.

• Worked with outside vendor to install copper network throughout the facility and ensure the fiber optic backbone remained intact.

• Administered the network using monitoring tools OSisoft PI, PI-Vision and Power Bi on the Cisco based network.

• Developed lab system using multiple Vlans on single switch to ensure ease of movement when imaging computers for Vlans and future locations and projects.

• Maintained and kept system records of DNS, WINS and IP addresses for Vlans and network.

• Project lead to install IT software/hardware and program Cisco switches to verify connections to all network I/O IP end devices.

• Administration of employees into the database system and maintained system using Camstar portal.

• System Administrator using Active Directory to implement permissions for users and add/remove computers.

• Monitored SQL Developer to update database connections and fix any issues related to data.

• Worked on all windows operating systems and Microsoft products including 365 office and associated software.

• Installed new or updated Controls/Software development and troubleshooting.

• Beckhoff, Allen Bradley industrial control systems with VMware and VM's.

• Developed Scada/HMI systems, network equipment and computers for break/ fix.

• Knowledge of HMIs (e.g. FactoryTalkView, iFix, ELO) touchscreens.

• Collaborated with cross-functional teams, including analysts, software engineers and automation engineers to integrate data solutions into business applications.

• Buysmart requisition with Peoplesoft purchasing hardware needed to maintain the plant.

• Supervised IT techs to ensure they were doing the jobs efficiently and safely. Education

Associates degree in Computer Science and Information Systems Rowan Cabarrus Community College

January 2003 to February 2005

Skills

• Security

• Supervising experience

• Data analysis skills

• Software Troubleshooting

• Microsoft Access

• TCP

• Firewall

• Telecommunication

• Network architecture

• IT support

• Remote access software

• Computer hardware

• Manufacturing engineering

• 5S

• ISO 9001

• IT infrastructure

• Microsoft Exchange

• Network protocols

• Routing protocols

• Network infrastructure

• SharePoint

• System administration

• Cisco routers

• Ethernet

• Computer science

• Network support

• LAN

• DHCP

• Network administration

• Application support

• Customer service

• TCP/IP

• Oracle

• Operating Systems

• DNS

• Encryption

• VPN

• Blueprint reading

• Desktop support

• Maximo

• Operating systems

• Microsoft Outlook

• Software troubleshooting

• Customer support

• Databases

• VMWare

• Active Directory

• IT management

• Data management

• Manufacturing

• IT

• Lean manufacturing

• WAN

• Computer networking

• ServiceNow

• Microsoft Windows Server

• Microsoft Office

• PowerShell

• Network engineering

• Technical support

• Network Monitoring

Contact this candidate