Program Manager United States

CYNTHIA SCHREIBER

**** *** ****** * #*** Montreal, Quebec H2J2K2 631-***-**** ***************@*****.*** PROFESSIONAL SUMMARY

Accomplished and energetic Program Manager with a solid history of achievement in Adolescent Residential Care. Motivated leader with strong organizational and prioritization abilities. Areas of expertise included communication, dedication time management and teamwork.

United States Postal Service - Rochester, New York Service and Sales Retail Clerk November 2017-October 2024 A government agency that delivers mail and packages to businesses and individuals in the United States.

Provide a great customer service experience including offering assistance with products, sales and promotions.

Sell and collect payment for products such as stamps, prepaid mail envelopes, post office boxes and money orders.

Weigh letters and parcels, compute mailing costs based on type, weight, and affix correct postage and receiving and sorting mail.

Keep money drawers in order; record and balance daily transactions.

Registering, certifying and insuring mail.

Perform a variety of sales and customer support services including providing over-the- counter services to customers, answering questions about postal matters, postage rates, and post office boxes.

Processing mail by receiving and sorting mail

Work with the public to serve the community such as completing forms for changes of address, lost or stolen mail and special services.

Responding to complaints about mail theft, delivery problems and lost or damaged mail. Mercyfirst – Syosset, New York

Program Manager August 1998 – February 2017

MercyFirst is a not-for-profit human and social service agency that serves children and families in need providing community-based prevention and family foster care services, and short-term residential services.

Responsible for the supervision and operation of living units containing up to 16 clients and 16 staff members.

Ensured the living units were supervised effectively and provided a safe and secure environment.

Applied agency approved methods of behavior modification, including a point system, verbal de-escalation techniques, and Therapeutic Crisis Intervention (TCI).

Engaged clients to counsel, assess needs, and monitor behavior. CYNTHIA SCHREIBER

Communicated in a professional manner to children, families, peers, team members, outside agencies and community.

Demonstrated a willingness to take on new responsibilities.

Demonstrated a willingness to alter performance in accordance with changing conditions.

Served as a positive model for clients, staff and team members.

Demonstrated the ability to manage time effectively, followed prioritized work load, and completed projects on time.

Demonstrated knowledge of human development stages.

Attended and actively participated in treatment team meetings, staff meetings and supervisory conferences.

EDUCATION

Marist College, Master of Arts: Educational Psychology

D’Youville University, Bachelor of Science, Elementary Education, Concentration in Psychology

Monticello High School, High School Diploma

VOLUNTEER/WORK EXPERIENCE

Kohls Department and Clothing Store

Retail Clerk October 2017 – October 2024

Part-time position welcoming customers to the store, answering questions about products and using a cash register to process sales, coupons and scanning purchases. Buffalo Psychiatric Center

Volunteer Social Worker

Social interaction, engaged with patients, schedule and lead activities; mentored adolescents with care needed and participated in age-appropriate activities. New York State Office of Mental Health

Living Independence Assistant

Engaged and connected with adults and youth in care and out-patient programs; assisted with consistent daily routines; teach, guide and maintain daily living skills with adults and youth helping with cooking, cleaning, grocery shopping, laundry, etc. TECHNICAL SKILLS

Project Management Systems; US Postal Office Retail Systems Software (RSS); Cash Register; Microsoft Word/Excel; Internet and Email proficiency.

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