Customer Service Office Assistant
Resume:
Katrina Davis
Aurora, CO *****
*****************@*****.***
Professional Summary
Dedicated and detail-oriented sales and office assistant. Proficient in Microsoft Office and Google Apps, with strong language, writing, and communication skills. Proven ability to work independently and as part of a team.
Work Experience
Customer Relations Manager
Home Stars, Inc.-Denver, CO
August 2020 to September 2024
• (CRM): Dedicated professional with a proven track record in managing and strengthening customer relationships.
• Customer Inquiries Handling: Served as the primary point of contact, addressing customer questions, feedback, and complaints to maintain high satisfaction levels.
• Customer Service Strategy Development: Created and implemented strategies to enhance customer experiences and foster retention.
• Relationship Building: Cultivated long-term customer relationships through regular communication and personalized interactions.
• Sales & Marketing Collaboration: Partnered with sales and marketing teams to identify improvement opportunities and align on customer strategies.
• Additional Responsibilities: Coordinated with customer service teams to optimize processes. Oversaw the customer service department, ensuring high-performance standards. Trained and motivated customer service staff. Negotiated and managed customer contracts to support mutually beneficial partnerships.
Server/Waiter
Red Rock Pointe Retirement Community-Las Vegas, NV August 2019 to August 2020
• Greeted guests warmly and efficiently managed drink and food orders to ensure a positive dining experience.
• Collaborated with kitchen staff to verify that all orders were prepared correctly and met quality expectations.
• Adhered to health code regulations in all aspects of food handling and service to ensure guest safety.
• Executed shift responsibilities, including restocking service stations, preparing silverware, pre-bussing tables, and maintaining a clean and organized dining environment. Education
Currently in College in Psychology
Arapahoe Community College - Littleton, CO
January 2023 to Present
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