Service Delivery Senior Technical

STAN N. HARTMAN

Washington, D.C. 703-***-**** ******@*****.***

www.linkedin.com/in/stan-n-hartman

Senior Technical Manager/Network Provisioning Engineer

Senior Technical Manager with 15+ years of experience in service delivery and telecommunication, specializing in customer care, operational efficiency, and network provisioning. Proven ability to lead cross-functional teams, optimize service delivery processes, and enhance customer satisfaction, achieving a 25% increase in timely deployments. Expertise in network strategy and management for large-scale global operations, with a track record of successful vendor relationships and cost-saving initiatives. Adept at managing vendor relationships and implementing cost-saving initiatives to enhance operational performance.

PROFESSIONAL SKILLS

Service Delivery Management: SLA Management Process Optimization Risk Mitigation Issue Resolution.

Data Analysis: KPI Analytics Bandwidth Planning Network Cost Analysis.

Customer Relationship Management: Stakeholder Engagement Tailored Solutions.

Leadership & Development: Team Mentorship Training Facilitation.

Circuit Management: Route Diversity Layer 1 & 2 Testing SOX & PCI Compliance.

Vendor Management: Procurement Contract Audits Budget Management.

Technical Skills: Lit & Dark Fiber Cross-Connects DIA WDWM DWDM.

Tools: ServiceNow JIRA/Confluence Splunk Netcool MS Office & Visio.

PROFESSIONAL EXPERIENCE

YAHOO Reston, VA

Senior Technical Manager, Service Delivery April 2024 - August 2024

●Strategized a vendor selection process for a new circuit provider in LATAM, enhancing backbone network reliability and saving $150,000 annually by decommissioning an outdated PoP.

●Conducted comprehensive audits of 1300+ circuits to ensure accurate inventory and proper invoicing; identified and settled 30+ discrepancies every quarter, leading to $30,000 ~40,000 savings quarterly.

●Coordinated between service teams and product owners to evaluate and implement solutions to enhance existing network infrastructure & technology, leading to a 15% reduction in support tickets.

Technical Manager April 2021-March 2024

●Created 10+ impactful business case presentations in collaboration with finance and internal teams, securing a 70% approval rate from stakeholders across departments.

●Leveraged data analytics to monitor and enhance KPIs, resulting in a 25% improvement in average service delivery timelines from 75 to 35 days.

●Facilitated regular project meetings with internal and external stakeholders to align project objectives, timelines, and deliverables, enhancing communication and transparency.

●Completed a comprehensive analysis of 30+ service contracts with 10+ primary vendors, identifying opportunities for renegotiation that led to savings of $2.5 ~$3 million annually.

●Operated a multi-terabit network integral to Yahoo's operations across finance, sports, studios, and internal/external hosted events; maintained 99.9% uptime for millions of commercial customers.

●Decommissioned outdated office network & hardware infrastructures, including the 35-year-old AOL campus, resulting in a 52% reduction in operation costs.

●Moved and reactivated 150+ network circuits while upgrading hardware across 20+ POPs and data centers, increasing redundancy and resilience by 60%.

●Collaborated with engineering to migrate from a physical data center to a cloud-based platform for digital transformation using Google and Amazon Web Services (AWS), eliminating an annual operational cost of $12+M annually.

VERIZON MEDIA Dulles, VA

Network Engineer II April 2017 - March 2021

●Delivered 20+ circuits for company CDN affiliate business initiatives supporting MLB, NFL, NBA, and Yahoo Fantasy Football, resulting in over 7-20 million views per event.

●Instituted regular reviews of product roadmaps to assess capacity needs and communicated to internal teams, contributing to a 20% improvement in responsiveness to network growth trends.

●Conducted regular review sessions to evaluate installation progress against set benchmarks, ensuring alignment and accountability and completing over 30 major projects ahead of schedule.

●Tested and activated 150-200 + circuits annually to support backbone and office requirements, Including network amendments.

●Standardized troubleshooting protocols, reduced repeat service tickets by 30%, improved operational efficiencies, and ensured adherence to telecom partners' SLA requirements.

●Installed and cutover circuits by coordinating with 8 different teams across the US and globally. Created a streamlined process that improved operational efficiency by 25%.

AOL Dulles, VA

Senior Network Provisioning Engineer March 1997 - March 2017

●Executed the AOL real estate initiative of closing 2 primary data centers and the main campus. Worked directly with internal and external stakeholder timelines to meet the objective.

●Built 50+ 10G lit and dark-fiber rings with 5+ Internet Service Provider (ISP) to light up the first Hybrid data center to shift to a dual cloud-based initiative for AOL’s network.

EDUCATION & PROFESSIONAL DEVELOPMENT

●Bachelor of Arts, Communications, Wichita State University, Wichita, KS.

●Certified Fiber Installer Field Technician Level 1, Light Brigade.

●Junos Intermediate Routing, Global Knowledge.

●Introduction to Junos operating systems, Global Knowledge.

●Cisco CCNA Course, Global Knowledge.

●DWDM Training, AOL.

●TC-IP Certified Network Associate, Global Knowledge.

●Eagle Scout, Boy Scouts of America.

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