Customer Service Security Guard

Brea Robinson

Garland, TX *****

Email: ********@*****.*** Phone: 469-***-****

Professional Summary

Dedicated and experienced customer service professional with a proven track record of delivering exceptional service and fostering positive client relationships. Skilled in managing operations, training team members, and handling complex customer interactions with professionalism and efficiency. Committed to maintaining a customer-focused approach while ensuring operational excellence and timely execution.

Professional Experience

Operations Agent

Southwest Airlines October 2021 – October 2022

Delivered legendary customer service by addressing passenger needs and ensuring smooth travel experiences.

Coordinated efficient boarding processes and addressed inquiries with professionalism.

Worked closely with ramp and operations teams to ensure on-time performance.

Accurately managed aircraft weight and balance for safety and efficiency.

Associate / Learning Ambassador

Amazon

Provided excellent internal customer service by training and mentoring new associates.

Ensured associates understood processes and safety standards to improve team efficiency.

Performed sorting and picking duties while maintaining a focus on quality and accuracy.

Security Guard

Allied Universal Security Services June 2017 – October 2019

Delivered friendly and helpful service to employees and visitors by providing directions and assistance.

Ensured safety by monitoring entrances, maintaining parking lot regulations, and patrolling premises.

Maintained accurate logs of visitor entries and exits while fostering a welcoming environment.

Lead Fueler

Menzies Aviation Dallas, TX October 2019 – October 2021

Provided customer-focused service by ensuring accurate and timely fueling of aircraft.

Assisted airline personnel with fueling-related inquiries and maintained a professional demeanor during operations.

Conducted quality checks and maintained equipment in clean and functional condition to support operational reliability.

Education

High School Diploma

Lakeview Centennial High School Garland, TX 2004

Key Skills

Customer Service Excellence

Communication and Interpersonal Skills

Team Training and Mentorship

Problem-Solving and Conflict Resolution

Operational Coordination

Attention to Detail

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