Customer Service Project Management

MANAGEMENT PROFESSIONAL WITH EXTENSIVE EXPERIENCE IN PROGRAM MANAGEMENT

Excellent communication skills, project management and leadership skills.

A team player with outstanding leadership and interpersonal techniques.

Able to coordinate and affectively manage multiple projects / tasks through proven time management skills

PROFESSIONAL EXPERIENCE

Coca-Cola SW Beverages, Ft. Worth, TX April 2020-Present

Order Replenishment Merchandiser (ORM)

General duties include replenishing and merchandising all products at Large accounts

Designate, build and maintain product displays at Large retail accounts

Order and maintain product levels on sales floor and in back stock

Meet customer service expectations

Maintain positive relationship with large retail store managers

Communicate product and store activity to appropriate internal channels

Salvation Army Adult Rehabilitation Center, Fort Worth, TX 2017 – 2020

Resident Manager

Manage 100+ men in recovery to help them regain their self-respect and acquire the life skills needed to properly fit back into society. This is achieved through strict management of their daily routines which include Spiritual Solutions, scheduled recovery classes, and an in-depth participation in a 12-Step Program.

USA Truck, Van Buren, AR. 2016-2017

OTR Truck Driver

Responsible for hauling various loads of product,up to 80k pounds, to Staples Retail Outlets from Indiana to Florida.

Whitetail Properties, Texas 2013 – 2014

Land Specialist – Real Estate Agent

Managed and marketed farms and ranches in the Northwest, Texas region

US Telecommunications Inc., Dallas, Texas 2010 – 2013

Texas Regional Sales Manager

Developed and managed the Verizon FiOS relationship

Managed a team of professional sales representatives tasked with achieving

IBM, Dallas, Texas 2005 – 2008

Program Manager

Primarily responsible for coordinating product planning, delivery of product technical information and IBM early test code to solution developers worldwide.

System z Test Drive Requests –Work with business partners to understand their needs for a test drive and ultimately process and deliver all new test drive requests to solution developers.

Remote Development Programs (RDPs) – Work closely with IBM Technicians on implementing and processing customer RDP requests. This includes contract management, system build and product delivery.

ADCD / ADLT – Jointly work with IBM Technicians on approving and processing z/OS compact disc and tape requests (ADCD / ADLT).

ADCD License Agreement – Coordinate with IBM Atlanta to ensure all ADCD users are current on their license to use ADCD. This includes monthly monitoring, reporting, and billing process follow up.

Queue Management – Closely monitor specific queues to ensure incoming Problem Management Reports (PMRs) from customers are addressed promptly and accurately.

PROGRESSIVE CONCEPTS, INC., Fort Worth, Texas 2003 – 2004

Manager – Product Marketing

Primarily responsible for the marketing and company sales of the SignalReach Wireless Amplifier and working with Marketing Communications on the development of marketing strategies for sell-in programs and new business development.

ASURION, Dallas, Texas 2000 – 2003

Director – Client Services

Manage the sales of Handset Insurance and Roadside Assistance to Wireless Carriers at the Macro and Micro Levels, and to other Wireless Service Resellers.

GTE COMMUNICATIONS CORPORATION, Irving, Texas 1999 – 2000

Sales and Operations Manager

Managed six Remote Agencies in Texas and New Mexico responsible for the sales of GTE Landline Products and Services to Corporations and Businesses, and Denton Call Center Operations.

SOUTHWESTERN BELL WIRELESS, Dallas, Texas 1996 – 1999

Senior Manager of Retail Accounts

Directed the sales of Wireless Products and Services in 29 Remote Locations in North and Central Texas ensuring that quotas and revenue goals were achieved.

HILTON GRAND VACATIONS COMPANY, Dallas, Texas 1995

Sales Manager

Recruited, trained, and supervised 22 Sales Representatives in the sales of Timeshare Vacation Packages to prospects in the Dallas/Fort Worth area.

AMERICAN AIRLINES – AMR Information Services, Irving, Texas 1990 – 1995

Started in the Management Intern Program and promoted to Program Manager in two years.

EDUCATION

Tarleton State University, Tarrant County College and LeTourneau University – Studied Business Administration

Tarrant County College – Basic Police Officer Academy, TCLEOSE Certification (2005)

ATDS Truck Driving School (Waco, TX) – Class A CDL License

Numerous Sales, Sales Management, Time Management, Motivation, and Public Speaking Seminars and Workshops

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