Customer Service Continuous Improvement
Resume:
ANGIE BENTLEY
.
PROFESSIONAL SUMMARY
Dynamic and adaptable professional with a proven track record at Simpson Dock Works, showcasing exceptional problem-solving and interpersonal skills. Excelled in driving efficiency and fostering teamwork, significantly enhancing productivity. Expert in safe driving and customer service, adept at navigating complex routes and ensuring timely delivery. Passionate about exceeding employer expectations through continuous improvement and meticulous attention to detail.
EXPERIENCE
Rural Mail Carrier
January 1999 - Present USPS, Charlotte, NC
Operated light vehicles such as vans, cars, or trucks within legal weight limits.
Organized mail and parcels for optimal delivery speed and correctness.
Scanned labels on letters and parcels to confirm receipt.
Office / Fabricating
March 2013 - September 2015 Simpson Dock Works, Denver, NC
Created and maintained filing systems to ensure accurate record keeping.
Addressed and resolved client or customer inquiries to foster superior standards of service.
Supervised administrative staff, driving front office operations and continuous workflow.
Fabrication Supervisor/Welder
March 2014 - September 2015 Simpson Dock Works, Denver, NC
Utilized problem solving skills to develop innovative solutions to difficult manufacturing challenges.
Inspected incoming raw materials prior to use in fabrication operations.
Maintained accurate records of materials used, labor costs, and other related expenses.
Collaborated with other departments such as engineering, purchasing, and sales, as needed.
Identified potential problems before they become major issues resulting in costly delays or rework.
Managed inventory levels ensuring adequate stock is available at all times.
Resolved issues that arose during the fabrication process in a timely manner while maintaining high levels of safety and quality standards.
Assisted in the development of new fabrication methods, processes, and procedures.
Implemented quality control measures to ensure product was produced according to customer specifications.
Monitored inventory to adjust scheduling and inform supply needs.
Assessed production requirements to forecast timelines and outputs.
Motivated employees and increased morale with performance incentives.
Inspected materials, products, and equipment to detect defects and malfunctions.
Requisitioned production materials to prevent backlogs.
Coordinated with vendors for timely delivery of supplies and equipment.
Maintained accurate records of materials used for each job, including inventory levels and purchasing requirements.
Assisted in the development of new products by providing feedback on design features from a manufacturing perspective.
EDUCATION
High School Diploma
June 1992
Parkwood High School, Monroe NC
REFERENCES
References available upon request
CONTACT
**************@*****.***
Monroe, NC 28110
SKILLS
Safe driving
Observation
Package handling
Dependability
Vehicle inspection
Hand-eye coordination
Prioritization
Weather preparedness
Load balancing
Mail distribution
Address verification
Sorting mail
Delivery procedures
Teamwork and collaboration
Customer service
Multitasking
Problem-solving
Attention to detail
Time management
Multitasking Abilities
Adaptability and flexibility
Physical strength
Reliability
Effective communication
Self motivation
Critical thinking
Professionalism
Decision-making
Interpersonal skills
Route navigation
Logbook maintenance
Conflict resolution
Physical stamina
Mail-sorting and delivery sequence
Address management system
Stress management
Change-of-address orders
Postage calculation
Serve customers
Collect packages
Scan parcels
High-priority mail
Deliver mail
Mail collection
Insured mail procedures
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