Application/Hardware Support, Barcoding, Helpdesk Specialist
Resume:
Bruce Victor
Houston, TX, *****
*.*******@*****.***
Business Analyst
CORE COMPETENCIES
•Mobile Applications-Field Service Operations
•Strategic Planning & Execution
•Project Management
•Mobile Device Management Apps
•Quality Assurance & Control
•Integrity & Leadership
•Complex Problem Solving
•Customer Service Management
•Customer Service Trainer
•Operational Excellence
•Cross-Functional Collaboration
•Effective Communication
•Relationship Management
•20+ Years of Remote Support
PROFESSIONAL EXPERIENCE
IT Techinical Consultant, Mt. Carmel Academy, Houston, Texas Apr2024- May2024
●Troubleshoot network connectivity issues and outages
●Facilitate users on Office365 and Microsoft Windows versions up to Windows 11
●Purchase, image, educate, assist, and troubleshoot laptops and tablets
Business Systems/ Mobile Application Analyst, CSICompressco, The Woodlands, Texas Aug 2021 – Apr 2024
●Purchase, image, educate, assist, and troubleshoot laptops and tablets used by field service technicians with efficacy.
●Troubleshoot network connectivity issues and outages at corporate office proficiently.
●Facilitate users on Office365 Microsoft Dynamics Field Service and F&O Supply Chain apps.
●Render useful assistance of remote networks installed at remote and branch office.
●Acquire, configure, train, and support wireless barcode scanning computers and barcode printers; negotiate service contracts for all office machines.
Mobile App. Systems Analyst/ Mobility Manager, Tetra Technology, The Woodlands, Texas Jul 2016 – Aug 2021
●Configured user accounts and assisted and provided training on DSI applications, TranCollector 4.2, and MEP 8.5.
●Maintained all DSI production application servers efficiently, trained and supported users on the mobile computers and tablets.
●Debugged failed submitted transactions in JDE middle tier and troubleshoot network connectivity issues and outages adeptly.
●Mentored and assisted IT Admin and Procurement department on the purchasing and contract negotiations for cell phones and mobile hotspot devices with AT&T, Verizon, and T-Mobile.
Desktop Administrator, LabCorp, Houston, Texas May 2016 – Jul 2016
●Upgraded Windows XP to Windows 7 and supported LabCorp sample collection applications and Office365.
●Educated and guided users new Windows operating system via effective coaching and training techniques.
●Delivered onsite support and performed troubleshooting of desktop computers, printers, document, and barcode scanners.
●Maintained current knowledge of new technologies and industry trends to ensure systems compatibility with current standards.
Computer IT Consultant, KForce Staffing and Solutions, Houston, Texas Feb 2016 – May 2016
●Exchanged off lease Dell computers with newly leased Dell computers.Bruce Victor Page 2
●Configured network adapters, installed applications, applied updates, and launched network printers successfully.
●Planned, designed, developed, tested, implemented, supported, and maintained computer systems and applications expertly.
●Provided technical support for existing systems or equipment, such as software applications, networking devices, and computer peripherals.
Field Technician, Nation/Field Solution, Houston, Texas Mar 2015 – Feb 2016
●Served as the central point of contact for incoming technical service calls and emails.
●Fostered and maintained robust relationships with customers to meet quality expectations and strengthen business links.
●Preserved up-to-date case documentation for future reference, delivering excellence in business outcomes.
●Enhanced service functionality by walking customers through common phone hardware and software configurations.
●Rendered remote assistance for technical issues by using screen sharing, mouse, and keyboard control and other tools.
Assistant Inventory/ Asset Coordinator, Superior Drill Pipe Manufacturing, Houston, Texas Aug 2014 – Sep 2015
●Assisted inventory coordinator to establish innovative computerized inventory system by using MS Office.
●Developed new barcode location procedures in compliance with organizational and corporate objectives.
●Mentored and trained employees on placement and retrieval of new and existing inventory and assets.
●Performed serialization of drill pipe for inventory purposes.
Network Technician III/ Systems Analyst, Weatherford International, Houston, Texas Nov 2008 – Mar 2014
●Configured, coached, and facilitated ruggedized handheld computers manufactured by Motorola, Intermec by Honeywell, Symbol, Psion, Teklogix, Dell, and LXE.
●Presented 1st, 2nd, and systems analyst levels of helpdesk support for desktops, laptops, and tablets.
●Implemented over 800 sites; trained and supported 1,200 users globally on hardware and applications.
●Installed, configured, maintained, and supported application servers running Windows 2008/R2.
●Assisted and guided users on Microsoft Office, JDE Oracle based TranCollector, MEP, and SAP applications.
●Devised resolution, user training, helpdesk reference, and configuration documents for SharePoint sites.
●Negotiated hardware/software pricing, contracts, upgrades, and license renewal with IT vendors directly.
●Slashed computer procurement costs up to 25% by developing global purchase procedures.
●Upgraded Windows XP or Vista to Windows 7, and 8.1.
Additional experience as Senior Field Engineer at Intermec by Honeywell, Houston, Texas / Customer Service Representative, IT Field Service Technician at Houston Independent School District, Houston, Texas
EDUCATION & TRAINING
EHR Implementation Management (2011) – Houston Community College, EMR
Computer Repair Technology – Control Data Institute
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