Administrative Assistant Technical Support
Resume:
Donald L. Campbell, Jr.
West Allis, WI 53227
Email: *******@*****.***
Summary
Uniquely qualified Administrative Assistant with a passion for streamlining processes and improving efficiency. Experienced in managing calendars, providing technical support, generating reports, and maintaining accurate records. Strong analytical skills and the ability to identify areas for improvement. Committed to providing exceptional support to enhance productivity.
Experience
Senior Administrative Assistant
Medical College of Wisconsin
May 2013 to August 2024
Systematized calendars for faculty and staff by scheduling meetings, follow-ups and coordination with required participants.
Processed departmental purchase orders and check requisitions.
Facilitated travel for over 50 faculty and staff.
Enforced National Institute of Health regulation compliance for department publications.
Developed method for researching and proofing data in the Salesforce database.
Trained new users to enter data into Salesforce.
Improved Salesforce page layouts to increase data entry efficiency.
Achieved methods to manipulate data in the Salesforce database to ensure accuracy.
Provided Salesforce technical support.
Authored over forty standard operational procedure documents.
Utilized Adobe Illustrator to convert graphics for use in PowerPoint presentations.
Created forms using Adobe Acrobat.
Maintained organizational charts.
SKILLS
Microsoft Office, Word, Excel, PowerPoint, Access, Outlook, Visio
Salesforce
Adobe Illustrator, Acrobat
Scheduling
Process improvement
Attention to detail
Communication
Technical support
Teamwork
Shipping/receiving
Phone systems
Office equipment
EDUCATION
October 2001 to Education America, Tampa Technical Institute
April 2002 Tampa, FL
Associates Degree in Computer Networking.
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